Urgent: Issue with Changes Not Saving and Disappearing Menu in Production

Infofuturo García García

• July 23, 2024 07:01

Hello,

Every time I try to make a change and save, I receive a message saying it is not possible. This problem has been occurring since yesterday. One of our pages is in production, and the menu has disappeared for users, although it still appears when editing.

Thank you.

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  Infofuturo García García

  • July 23, 2024 08:19

  Are there any problems with the latest update? There are already three different websites with the 2.5.0 update experiencing issues when editing and saving changes. The error message always says that the update could not be saved. This is not normal, and I have read several users reporting similar problems. Solution?

   

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  Mark Aburot

  • July 23, 2024 08:33

  Hi Infofuturo,

   

  Thank you for contacting us and we apologize for the inconvenience this has caused you. 

   

  For this, I have created a ticket for your concern. Ticket number is: 39182, the team will respond to this ticket with the subject: Urgent: Issue with Changes Not Saving and Disappearing Menu in Production

   

  You should be able to view their response via email. 

   

  Best regards, 

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  Ludovit Konrad

  • July 23, 2024 21:25

  good day, I put wordFence in the learning mode, I deleted the buffer memory, everything is fine now

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