Global header and footers have dissapeard

Michael Carpenter

• July 22, 2024 17:15

I have built several websites using Brizy Pro. The global headers and footers have suddenly disappeared. No updates or changes made to the sites in months. Please advise!

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  Ariel H.

  • July 22, 2024 20:52

  Hi Michael,

  Thank you for getting in touch with us.

  We apologize for the inconvenience. We have recently received similar reports. Could you please try to revert to these older versions: https://tinyurl.com/4z3cj26y

  Steps to roll back:

  1. Navigate to the Plugins section and uninstall both Brizy and Brizy Pro.
  2. Begin by uploading and activating Brizy.
  3. Proceed to upload Brizy Pro and activate it.

  Please try these steps and inform me of the results. Rest assured; we will update you once we have resolved the issue with the recent update.

  Best regards,
  Ariel H.

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  Michael Carpenter

  • July 22, 2024 21:12

  Hello Ariel,
  
  Thank you for getting back to me.
  
  After I logged into the admin, I saw that the header and footer appeared in the page builder as normal. Using the save feature in Brizy, I saved the header and footer and created new blocks to add them back to the page.
  
  I also deleted all cache using a plug in I have installed. After I republished the pages, the header and footer reappeared. Just my guess but it seems that the latest version of WordPress (6.6) doesn't work well with Brizy.
  
  Anyway, I've gone through and updated about 5 websites so far to get them back to normal.

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  Alex G

  • July 23, 2024 01:01

  Yep also happened to me. The way I fixed it is if you go to edit the page and do a small adjustment on your global header and footer and then save it will bring it back.

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  Ariel H.

  • July 23, 2024 09:02

  Hi Alex and Michael

  Thank you for your feedback. I'm glad that you were able to solve the issues on your own.

  Please feel free to reply or create a new posts in case you have other concerns.

  Kind regards,
  Ariel H.

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  Ariel H.

  • July 23, 2024 09:03

  Hi Alex, 

  I also sent you a reply in a separate issue that you have posted. Please check your email.

  Thank you.

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  Julia Melges-Brenner

  • July 23, 2024 18:55

  Hi all, I had the same problem, called my host (Bluehost) and they updated something that fixed it. NOW, however, I have realized that all forms on the site are inoperable, and there is nothing I can do to get a working form. All forms were working beautifully before. I assume given the timing that the same update is causing this?

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  Ariel H.

  • July 24, 2024 00:17

  Hi Julia,

  I have replied to you on this support thread: https://support.brizy.io/hc/en-us/community/posts/20331040084882

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