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Latest update HELP

Claudia Leslie

I have a few sites on WP Pro that auto update, and the new Brizy update has caused issues. 

The global headers and footers disappeared on the front end. Still visible in the builder so saved them, then deleted them on the page, and then brought them back in from Saved.  And that did the trick. The individual headers were not affected (don't have any individual footers to know) 

Another issue - the logo and some images won't populate on a couple of the sites. I have deleted and re-uploaded them again with different file names, but still not working.  No caching is on them. Have viewed in incognito.

What can i do? 

 

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Comments

12 comments

Date Votes
  • Ariel H.

    Hi Claudia,

    This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Please make a full backup of your site as a precaution.

    In the meantime, please ensure that you are using the latest versions of both Brizy and Brizy Pro.


    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Claudia,

    Thank you for your cooperation.

    We're currently looking into this issue. I will get back to you as soon as I have an update.

    Best regards,
    Ariel H.

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  • Claudia Leslie

    Hi, what's the update on this please? 

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  • Ariel H.

    Hi Claudia,

    I apologize for the delay.

    The problem seems to be related to server-side cache. Please verify with your hosting provider if this feature is enabled and request them to clear the cache. Alternatively, kindly grant us temporary access to your hosting control panel to further investigate the issue.

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Claudia Leslie

    It's a client's hosting and they're on holiday...   

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  • Ariel H.

    Hi Claudia,

    Sorry about that.

    If it is urgent and you manage multiple websites, you can access the previous version of Brizy Pro through this link - https://tinyurl.com/mr3b4bev.

    If you are considering reverting to older versions, please also disable automatic updates to prevent the Brizy free version from updating after installation - https://www.wpbeginner.com/wp-tutorials/how-to-disable-automatic-updates-in-wordpress/. 
    The easier approach is to install "Easy Updates Manager plugin" as described in the above article to disable  automatic updates.

    If you have any further questions, please let us know.

    Best regards,
    Ariel H.

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  • Claudia Leslie

    Hi Ariel, 

    I've cleared the caches and it made no difference. I have also deactivated all plugins except Brizy and Brizy pro and the issues persist. 

    On further investigation on another affected website, it appears that the issue on the homepage is related to how Brizy is handling image URLs. Specifically, Brizy is dynamically generating query strings for images on the homepage, whereas on other pages, the images are statically linked. 

     
    The issue is appearing on multiple sites that are using different hosting providers too. 
    I can now give you access to the cpanel access of one or more of the websites to have a look. Let me know how I should send this to you :) 

    Many thanks,
    Baxter 
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  • KC George

    Hello Baxter,

    Kindly share with us one of your website's WordPress credentials. We will take a look. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Please let us know  in this forum when you send us the email.

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  • Claudia Leslie

    Hi George, 

    I've sent an email to  communitysupport@brizy.io  with logins for 2 websites that have this issue. 

    but others have it too 

    Many Thanks
    Baxter

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  • KC George
    • Edited

    Hi Baxter,

    An optional PHP module called Imagick is missing in the fintoca.com WordPress instance. Kindly login to your cPanel and add this module and check if the image issue resolves. Kindly follow the procedure in this screen recording to add this module https://jmp.sh/DA2Fz5uZ 

     

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  • Claudia Leslie
    • Edited

    Hi George ive tried doing that and it hasnt brought back the image, removed maintenance mode and reloaded cache and open in incognito. 

    Any other thoughts ? did you get my email with logins ? do you need cpanel access as well ?

    Thanks
    Baxter 

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  • KC George

    Hi Baxter

    I removed the logo image and added it back then saved my work by clicking on the "Update" button at the bottom right corner. The images on your website frontend are now visible. Please check

    If another website has the same issue, kindly try these steps

    • Add the PHP Imagick module in cPanel
    • Remove an image and add it back
    • Click on the "Update" button at the bottom right corner and check the website frontend
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