Brizy form send button freezing

Kristoffer Ohrn

• July 22, 2024 13:47

Hello!

I've set up a form on my site but when im testing it using SSL (which works on gmass.co) I get red error message.

 

When I use TLS (which doesn't work on gmass, the loadning animation freezes and nothing is sent. 

I think that TLS is the right one since it isn't sending any error code but still it freezes so the problem is not resolved.

Please help, and also you should implement som feature that inform your users what seems to be the problem because now it just says that the smtp is set up correctly or something like that.

Thank you

 

 

 

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• 

  Ariel H.

  • July 22, 2024 14:26

  Hi Kristoffer,
  
  Thank you for contacting us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20302513906834
  WordPress Admin URL:
  Username:
  Password:
  URL or name of the problematic page:
  
  Please make a full backup of your site as a precaution.

  In the meantime, we have recently released updates for both Brizy and Brizy Pro. Please ensure that you are using the latest versions.

  
  Best regards,
  Ariel H.

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  Kristoffer Ohrn

  • July 23, 2024 06:55

  I see. What plug-in do you recommend for free and easy WP-backups?

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  Ariel H.

  • July 23, 2024 09:28

  Hi Kristoffer,

  I recommend using the WPVivid plugin; it's both free and user-friendly.

  Please refer to this link for more details - https://www.youtube.com/watch?v=1emJCk9y3G4

  Best regards,
  Ariel H.

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  Kristoffer Ohrn

  • July 26, 2024 08:03

  I've backed it up now and sent the login details to the link.

   

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  Ariel H.

  • July 26, 2024 12:44

  Hi Kristoffer,
  
  Thank you for your cooperation.  We're now looking into this issue.  I will get back to you as soon as I have an update. Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  KC George

  • July 26, 2024 14:35

  Hi Kristoffer,

  Your form at https://www.helsingbuss.se/boka-buss/ is now working with the TLS option enabled. I have added a "From Email" address in your form and have set the appropriate port number for TLS. Kindly check and confirm if everything works well.

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  Kristoffer Ohrn

  • July 28, 2024 08:54

  Thanks, it's working fine now! Should I always use a From Email?

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