Contact Form not being picked up in Leads after site deployed to custom domain
Contact form was working on Brizy subdomain:
- Fill out contact form, hit send
- Receive success message
- Lead appears in cloud dashboard Leads list
3 hours after deploying site to domain (following DNS records instructions provided by Brizy):
- Fill out contact form, hit send
- Receive success message
- Lead does not appear in Leads list
This is the second time this has happened so I would like some steps to ensure this does not happen in future projects. Let me know if you need any additional information.
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Hi Glen,
Kindly share with us the Workspace, Project Name, Preview URL and the URL of the form page where we can see this issue.
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Hey George,
Thank you for your reply, your time is greatly appreciated. Below is the requested information:
Workspace: d88kUn42FCx3
Project Name: ****
Preview URL: ****
Form Page URL: ****
One request—please refrain from using this information in replies as I will redact the private information at the end of our discussion. Let me know if you need anything else!0 -
Hi Glen,
We apologize for the delay in getting back to you. Your ticket was in the SPAM folder.
I tested the form in your contact page and the lead was captured under the "Leads" section. Kindly test it again at your end and confirm if everything works as expected.
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Hey George,
Thank you for your time, it is appreciated. It's working now, did you do anything? If not, might you know what was happening under the hood for it to start working after 10 days?
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Hi Glen,
If I remember correctly, I did not do anything. I discovered that the leads were being captured correctly.
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