DNS records added but Website not working
Hi,
We are having trouble with 2 websies from our white label users. They both have successfully added their DNS records and cleaned up all other records on Godaddy. However, the website doesn't load and the message "This site can’t provide a secure connection" appears. Both users have the same problem, here's their info:
cd.insight0@gmail.com
https://www.gr8stayz.com/
Matttp57@gmail.com
https://www.wingrestbnb.com/
Could you please help. Thank you
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Hi Taylor,
We have installed the SSL certificate for the website https://www.wingrestbnb.com/
Apart from the Brizy Cloud A Record, the domain gr8stayz.com points to 2 additional A Records. (To see the additional A Records, kindly do a DNS lookup of the domain gr8stayz.com at https://dnschecker.org/all-dns-records-of-domain.php)
Please request the owner of the domain gr8stayz.com to delete the additional A Records with the IPs 3.33.130.190 and 15.197.148.33. Once the additional A Records are deleted, kindly sign in to the user's Brizy Cloud Dashboard and delete the custom domain gr8stayz.com by clicking on the 'Delete Domain' option, add it again and wait for 20 minutes for the SSL certificate to be auto generated.
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