Licenses were not renewed

Max Emelianov

• July 09, 2024 12:51

Hi, we have renewed subscription, however licenses were not renewed, please advise how to extend expiration dates for active license keys.

 

https://clip2net.com/s/4l9yvyn

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  KC George

  • July 09, 2024 13:04

  Hi Max,

  We apologize for the inconvenience. Due to an issue with the license management system, when a subscription is renewed, the validity of licenses are not extended for an additional year. We have manually extended validity of all your licenses.

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  Max Emelianov

  • August 04, 2026 08:54

  Hello,

  Once again, we faced this issue: we have renewed subscription, however not all licenses were renewed, please advise how to renew them.
  
  Also, please, let us know how to contact your support team

  Thank you

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  Ariel H.

  • August 04, 2026 09:57

  Hi Max,

  We apologize for the inconvenience. The license issue has now been resolved. Please check your account again and let us know if you need any further assistance.

  Best regards,
  Ariel H.

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