Something went wrong on getting meta - when trying to access Blocks

Ian Lewis

• July 06, 2024 23:44
• Edited

I am getting this message again. I have cleared all cache and tried it on multiple computers, different browsers and even different internet connections, it is still showing this message and no Brizy Blocks are loading.

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  K C George

  • July 07, 2024 03:30

  Hi Ian,

  If you sign into your Brizy Cloud Dashboard from a private (incognito) window of your browser, do you see the same error?

  

  Kindly also check if you see the error when accessing the dashboard from a different browser.

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  Ian Lewis

  • July 07, 2024 04:47

  Yes, I still see it in private window and I've tried it in Edge and Firefox.

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  Tomasz Goralczyk

  • July 07, 2024 19:07

  Same problem here (all projects),  incognito mode / clearing cache makes no difference

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  Ariel H.

  • July 08, 2024 13:02

  Hi Ian and Tomasz,

  My apologies for the inconvenience. We're now looking into this issue. I will provide an update on this support thread as soon as we have any new information.

  Best regards,
  Ariel H.

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  Tom G

  • July 09, 2024 00:01

  When can we expect fix for this problem? It is really hard to work on project when you are unable to add blocks...and it was reported 2 days ago.

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  al fereira

  • July 09, 2024 00:10

  Damn, have not used this program in a long time and I was greeted with the same problem.

   

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  Andrew Marcelli

  • July 09, 2024 01:09

  I also am having this issue in my Brizy Cloud white label account. Please keep us updated whenever you find out what is going on Ariel H.

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  K C George

  • July 09, 2024 05:43

  Hello Ian, Tomasz, Tom and Al Fereira,

  Yesterday, we were able to troubleshoot this issue by getting access to one customer's PC. After we resolved the 500 Internal Server Error that was occurring with a certain URL, the customer verified that he could now access the premade blocks library.

  Kindly test if the issues persists at your end and let us know your finding

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  Tom G

  • July 09, 2024 13:47

  Started to work, on both regular and white label accounts.

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  Andrew Marcelli

  • July 09, 2024 14:39

  It's back to working for me now. Thanks

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  Ian Lewis

  • July 09, 2024 15:08

  It is working for me now. Thank you

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  David Olivares

  • August 06, 2024 19:35

  I have the same problem... and i can't update my page or see global elements in my page...

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  Ariel H.

  • August 07, 2024 09:56

  Hi David, I replied to you on this support thread: https://support.brizy.io/hc/en-us/community/posts/20604135059858

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