smal images doesn't show in the front end but appears in back end.

Gerald O

• July 01, 2024 16:00

Hi,
I have an images issue in front end in this page


Back end

Front end
Another exemple

Back end

and front end

any suggestions?

Thanx in advance

Gerald

 

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• 

  KC George

  • July 02, 2024 05:32

  Hi Gerald

  Your website's image paths should ideally look something like this: https://hadramaout.com/wp-content/uploads/brizy/imgs/Agneau-photo-346x277x0x8x346x260x1676064090.jpg There are two images at https://hadramaout.com/menu/ that have non-existent paths and are displaying a 404 File Not Found error.

  • https://hadramaout.com/?brizy_media=wp-6c542d779ca268e435e0c84594b9a032.png&brizy_crop=iW%3D-539268%26iH%3D-89316%26oX%3D16511%26oY%3D0%26cW%3D-572289%26cH%3D-89316
  • https://hadramaout.com/?brizy_media=faa0bead9ff6d519cc067047344ba692.jpg&brizy_crop=iW%3D5000%26iH%3Dany

  Kindly delete the two missing images, re-upload and check if that helps.

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  Gerald O

  • July 08, 2024 09:25

  Hi,
  In this case, I used these images
  
  https://hadramaout.com/wp-content/uploads/1280px-Uber_Eats_2018_logo.svg_.png
  https://hadramaout.com/wp-content/uploads/HADRAMAOUT-Paris-cafe..jpg
  https://hadramaout.com/wp-content/uploads/Hadramaout-restaurant-cafe.png
  
  So I don't understand what can cause this url pb.
  I upload thoses images again, same pb.
  
  
  

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• 

  Ariel H.

  • July 08, 2024 10:29

  Hi Gerald

  Thank you for the update

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/19869110980370
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Gerald O

  • August 20, 2024 09:23

  Hey, did you see my mail ?
  I need to fix this issue and be able to make changes on this website

  Thanx.
  Cheers,
  Gerald

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  KC George

  • August 20, 2024 10:33

  Hi Gerald,

  We have not received your email with the WordPress credentials for https://hadramaout.com/. Kindly resend the information with these details

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/19869110980370
  • WordPress Admin URL:
  • Username:
  • Password: 

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• 

  Gerald O

  • August 20, 2024 17:21

  I did it on July 6
  I resend it now
  
  Thanx
  
  Gérald

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• 

  KC George

  • August 21, 2024 05:25
  • Edited

  Hi Gérald,

  We have not received an email with the details we have requested above on July 6th or in the last 24 hours. We have no emails from genih....@gmail.com or admin@proche.......fr. We do not have an email with the URL https://hadramaout.com/ or the Support Forum URL https://support.brizy.io/hc/en-us/community/posts/19869110980370

  When you say you resent it, which of the two options below have you followed?

  1. You have added a new user in your WordPress Dashboard with the "Send the new user an email about their account" option enabled and you expect WordPress to send us an email notification?
     
     
     
  2. In an email client like Gmail, you have typed the details we have requested above and send it. 
     
     
     

  Can you share with us a screenshot of the email you sent us so that we can search for the subject line and your 'From' address? Kindly crop out the credential part from the screenshot

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  Gerald O

  • August 21, 2024 13:42
  • Edited

  Hellooo
  
  Ok, I sent you the mail from gerald@proc....fr
  
  Just sent a copy on admin@proche.......fr
  
  Thanx in advance
  
  G

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• 

  Ariel H.

  • August 21, 2024 13:59

  Hi Gerald,

  Thank you for the update.

  Unfortunately, we have not yet received the credentials. Let's try a different approach. Please follow the steps in this tutorial video to install the Temporary Login Without Password plugin. Provide access for at least 72 hours and share the link with us: https://www.youtube.com/watch?v=bPgkh26Ezl0

  Kindly try this and send us the link.

  Best regards,
  Ariel H.

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  Gerald O

  • August 21, 2024 17:16
  • Edited

  Hi Ariel,
  
  Is the communitysupport@brizy.io email is a good one ?
  
  I send and recieve every mail, even those last on Cci.
  
  I made temporary link and delete the acccount I previously made 4 you.
  
  Could you please let me know if you finally have acces and if the email is accurate ?
  
  Thanx
  
  Gerald

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  KC George

  • August 22, 2024 07:45
  • Edited

  Hi Gerald,

  Your last email to us was on April 22, 2023. We have not received any email from you after this. 

  

  I am creating a private ticket for you. Please look for an email from suppot@brizy.io in your admin@.......duweb.fr inbox and in your reply, kindly send us the credentials again.  

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