Icons not showing on synced website
I've recently launched this website - https://arksolarandroofing.com. The icons are not showing up, including dropdown arrow for the form field, check marks on homepage and stars on homepage as well as radio buttons on contact page form.
I've uninstalled the files and reinstalled with no luck. I've confirmed that this is not a local issue. I checked with another developer who reported the same result.
Looking at console, the icons are all 404.
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Additionally, it seems fonts on some pages are not loading. This isn't the first time I've had this issue. I've had this issue with several synced sites where the fonts stop loading correctly and I have to reinstall the files again.
VIDEO: https://nimb.ws/huNsI2Z
Looking at console it seems the fonts are all getting loaded on the homepage but they do not get loaded on the inner pages. Why some of the pages show correctly and some don't I'm not sure, but the fonts are not being loaded on inner pages.0 -
Hi David,
Thank you for reaching out to us.
We are aware of the reported issue and are actively working towards resolving it. Kindly allow us some time to address this issue. I will provide you with an update as soon as possible. We apologize for any inconvenience caused.
Best regards,
Ariel H.0 -
Thank you for the update Ariel. Looking forward to the fix.
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Ariel,
Are you guys also working to get fonts showing on inner pages?
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Any update on when these items will be fixed?
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Hi David,
I apologize for the delays in addressing this issue, it is currently in progress. Please give us some more time to fix it.
Best regards,
Ariel H.0 -
Ariel - Considering this is affecting the mobile menu icon for countless websites, not just mine, this issue is causing an unknown loss for those who have a Brizy website deployed. Considering most visit websites by mobile device, visitors have no idea there are additional pages thus the conversion rates are dropping astronomically.
It has been 5 days since I brought up this issue and I'm not sure if others have brought it up before me, but this issue really needs to be solved... and fast!0 -
Hi David,
We sincerely apologize for any inconvenience caused by the delay in resolving this issue. Rest assured; our team is actively working on it. We understand the importance of addressing this matter, given the high number of mobile users and its impact on user experience and conversion rates.
We’re treating this with urgency and putting our efforts into solving it as soon as possible. We appreciate your patience and understanding as we work towards resolving this issue.
Best regards,
Ariel H.0 -
Hi guys. Where are we with this support issue? I think we've all had a great deal of patience, but it is affecting people's revenue streams and there is only so much waiting we can do.
What is the realistic timeline for this fix?
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Hi David,
Apologies for the delays. Unfortunately, we do not have a specific timeline for when this issue will be resolved, but our developers are actively working on it. I will contact you as soon as I have any new updates.
Best regards,
Ariel H.0 -
Hi guys, I hate to be the one.... but how is the progress on this issue. It has been 12 days since this bug came up. It doesn't seem like an overly complicated fix.
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Hi David,
Thank you for staying in touch.
I apologize for the delays. An update to address this issue will be rolled out soon. I do not have the exact release date yet, but I will update you once I have more information.
Thank you for your patience.
Best regards,
Ariel H.0 -
Ok. Now it's gotten to the point of unacceptable.
I've written Dimi directly about the many issues that are not getting resolved. I don't know if I'm the only one in the room that gets fed up with support issues not getting solved and brizy falling apart at the seams, but I can't take it.
Guys, if these issues are not resolved, I'll have to start doing some public opinions of the Brizy platform. I don't want to do this but there are really no other choices now.
Honestly, how hard is this issue?0 -
Hi David,
I understand your frustrations, and I'm sorry for the ongoing issues. Rest assured, we are working hard to resolve these issues, but we need a bit more time to address them properly.
Please accept our apologies for the delays in resolving this matter.
Best regards,
Ariel H.0 -
Hi David,
Could you please try syncing your site to check if it's working this time?
If it doesn't work, please try clearing your browser cache or try using another browser.
Please try this and let me know how it goes.
Best regards,
Ariel H.0 -
The icons issue is not resolved. I cleared cache, resynced site, tried an incognito window. I looked on this site - https://bingingsober.com.
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The original site - https://arksolarandroofing.com is the same result - no icons.
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I've completely removed the files from arksolar and readded again with sync and the icons are showing. Is there no way just to resync by making an edit to the site? Otherwise I've got about 50 sites I've got to do.
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Hi David,
We are working on developing an automated method to update existing websites with the new Server Sync releases. We don't have it ready yet. A solution maybe available in the future.
For now, you will have to redeploy each website using the updated Server Sync software to fix the icons issue.
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