Internal server error in the Starter Templates admin page.

Timothy Wallis

• June 24, 2024 11:11

I saw other people reported this, and I checked all the proposed solutions, but none of them are working.

Attached the versions of the Base and Pro plugins

0

• 

  KC George

  • June 24, 2024 11:34

  Hi Timothy,

  The internal server error is due to a bug with the Starter Templates feature. We are working on fixing it. Until we release a fix, kindly import the same template from the Brizy 'Layouts' library page by page.

  

   

  You can access this library by clicking on the + sign in between two blocks

   

  0
• 

  Timothy Wallis

  • June 25, 2024 17:00

  Is there any progress in the fix? If not, do you know when it is going to be fixed? Thanks!

  0
• 

  Ariel H.

  • June 26, 2024 08:25

  Hi Timothy,

  Thank you for the update.

  Unfortunately, this issue is still ongoing, and we are unable to provide an estimated time for resolution at the moment. However, rest assured that we will reach out to you as soon as we receive any updates.

  We apologize for the inconvenience.

  Best regards,
  Ariel H

  0
• 

  Ariel H.

  • July 09, 2024 09:22

  Hi,

  Thank you for your patience. We have recently rolled out an update to resolve this issue.

  Please try it and inform me if you are still experiencing difficulties accessing the Starter Templates.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.