Brizy and Mailer lite not working

Younes Dahmani

• June 19, 2024 10:06

Hi,
I have created a form in Brizy and connected it to Mailer Lite.
Since this morning customer emails are no longer sent to Mailerlite.
I have tried disconnecting and reconnecting the integration but didn't work.

Please help with this asap.

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• 

  Ariel H.

  • June 19, 2024 10:37

  Hi Younes,

  Thank you for contacting us.

  Please try duplicating the form and then reconfiguring it. This may help address the issue you're experiencing. Duplicating the form will remove all previous settings, so you can start fresh with the reconfiguration.

  Let me know if this helps or if you have any other questions.

  Best regards,
  Ariel H.

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  Younes Dahmani

  • June 19, 2024 10:56

  Hi Ariel,
  
  This didn't work.
  I also generated a new API token on Mailerlite and tested with no success.

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  Ariel H.

  • June 19, 2024 11:12

  Hi Younes,

  Please provide the URL of your contact form so we can inspect it.

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  Ariel H.

  • June 19, 2024 11:31

  Hi Younes,

  Thank you for the update.

  It appears that you've published your site with Brizy Sync or HTML Export.

  Unfortunately, the form element only works on sites hosted in Brizy Cloud. If you prefer to host your site remotely, I recommend using MailerLite's embedded form.
  https://www.mailerlite.com/help/how-to-create-an-embedded-form

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Younes Dahmani

  • June 19, 2024 11:34

  Hi Ariel,
  
  Is this a recent update?
  This form have been running well since 2021.

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  Ariel H.

  • June 19, 2024 11:55

  Hi Younes,

  I will need to check this issue with our senior support team. I will get back to you as soon as I have an update. 

  In the meantime, please consider removing all files from the server, downloading a new copy of your project, and uploading it again to the server to see if that makes any difference.

  Best regards,
  Ariel H.

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