Editor stuck at loading with TypeError: Cannot destructure property 't' of 'n.g.Brizy' as it is undefined.

Alexis Durand

• June 10, 2024 07:49

Hello,

I'm trying to edit a page on my site but it is stuck at loading. When opening console here is the error message: TypeError: Cannot destructure property 't' of 'n.g.Brizy' as it is undefined.

I tried the following:

- Changed theme to Neve (as recommended for Brizy) but didn't work.

- Deactivated all plugins, didn't work.

- Cleared server cache, browser cache etc, didn't work.

Therefore, to speed up the process, I created logins for you to look at it. Sent to communitysupport@brizy.io.

Best,

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  Ariel H.

  • June 10, 2024 09:19

  Hi Alex,

  Thank you for contacting us.

  Please also provide us temporary access to FTP so we can further check this issue.

  In the meantime, please try increasing the PHP Memory limit from 256M to 512M for best results.
  https://www.hostinger.com/tutorials/wordpress-memory-limit

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Alexis Durand

  • June 10, 2024 09:48

  Hi Ariel,

  Where should I send the logins to FTP, communitysupport@brizy.io as well ?

  Bestd,

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  Alexis Durand

  • June 10, 2024 09:55

  Btw,

  I'm already at 256M PHP Memory Limit.

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  Alexis Durand

  • June 10, 2024 09:58

  Do you need access to Cpanel ? I'm not sure how to give you acces to FTP!!!

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  Ariel H.

  • June 10, 2024 10:13

  Hi Alexis,

  Please send your cPanel credentials to communitysupport@brizy.io.

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  Alexis Durand

  • June 10, 2024 11:05

  Unfortunately, I cannot share access to the Panel from hosting provider LWS as you will have access to all the properties. I cannot share access unfortunately. Is there another way to do this ?

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  Ariel H.

  • June 10, 2024 11:23

  Hi Alex,

  Please provide FTP access instead. Kindly reach out to your hosting provider so they can assist you in locating the credentials in your hosting control panel.

  I look forward to your response.

  Best regards,
  Ariel H.

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  Alexis Durand

  • June 10, 2024 18:32

  Sent the FTP access. Please check.

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  Ariel H.

  • June 11, 2024 10:19

  Hi Alex,

  Thank you for keeping in touch.

  It seems that the issue is connected to a security software on your server that is blocking requests from Brizy. Please contact your hosting provider and ask them to disable any security software, like ModSecurity, and inform me once the deactivation has been completed.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Alexis Durand

  • June 11, 2024 12:12

  Hello Ariel,

  Modsecurity is now off. You can check it out.

  Lookign forward to your reply.

  Thanks.

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  Ariel H.

  • June 11, 2024 12:52

  Hi Alex,

  Thank you for your patience.

  I've taken the necessary steps to escalate this issue to one of my colleagues. They will thoroughly investigate the issue and provide you with a reply as soon as possible.

  Best regards,
  Ariel H.

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  Alexis Durand

  • June 11, 2024 12:53

  ok thanks.

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  Alexis Durand

  • June 20, 2024 08:51

  Hello, I have again the editor stuck at loading on the same website.

  Can you please fix it once for all ?

  Thanks

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  Ariel H.

  • June 20, 2024 10:02

  Hi Alex,

  Thank you for the update.

  Could you please reset the credentials and send them to communitysupport@brizy.io so we can check this again? The credentials you previously provided no longer work.

  Best regards,
  Ariel H.

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