Request for Account Merger and Subscription Adjustment
Dear Brizy Support Team,
I hope this message finds you well.
We have been using the Brizy PRO version with great satisfaction for the past three years. Due to technical difficulties, we were unable to add new domains to our existing account, which led us to create a second account last year where we have added two domains.
Recently, our company underwent a merger, resulting in the decommissioning of one website from our first account. We plan to continue using our second account. However, we have encountered a subscription-related issue that we hope you can assist us with:
1. Our first account has an active subscription valid until July 16, 2025.
2. The subscription for our second account is due to expire next month.
To streamline our operations and ensure uninterrupted service, we kindly request your assistance in merging both accounts. We would like to consolidate the two remaining domains into one account and continue the subscription validity until July 2025 for the consolidated account.
Could you please let us know if this is possible and the steps we need to take to facilitate this process? Your assistance in this matter would be greatly appreciated.
Thank you for your continued support and understanding. We look forward to your prompt response.
Best regards
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Hi Vikram,
We are still looking into your request and we will get back to you soon when we have a solution.
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Thank you for the update, George. Do you have any update regarding the ticket?
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Hi Vikram,
As I understand you have these two accounts
- Account with email: vikram.jape@.......inc.com has Brizy Pro Personal plan with 3 Brizy Pro licenses and is scheduled to renew on June 17, 2024 (in 5 days)
- Account with email: deana.evers@......inc.com has Freelancer Plan with 26 licenses and is scheduled to renew on Jul 12, 2024
You have only used two of the 26 allotted licenses in the second account, which is in your company's name. If you already have a second account with 24 extra Pro licenses, you might not require the first account with just 3 Pro licenses.
Kindly consider canceling the first account and just keeping the second one, rather than merging the two. Then, using your second account, you may create more Pro licenses for emtec.digital, emtcdgtstg.wpengine.com, and other projects. Do you think this would work? Kindly let us know.
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Thanks, George, for the update.
I'm trying to cancel the subscription for the "vikram.jape@.......inc.com" account, but I'm encountering an issue where the cancellation process is stuck in a loop. Could you please cancel it as soon as possible since the renewal is due on June 17th?
Additionally, I need to change the email address for our second account. Due to our company's recent merger, our email domain has changed, and digital.emtecinc.com is no longer accessible. Please update the email address and user id to "webadmin.bridgenext.com".
Appreciate your support.0 -
Hi Vikram,
We have cancelled the Brizy Pro Personal plan associated with your email vikram.jape@.......inc.com and it will expire on Jun 25, 2024
We have also changed the email address associated with the Freelancer Plan to webadmin@.......next.com. Kindly use this email to sign into Brizy account at https://www.brizy.io/account/login and our help desk at https://support.brizy.io/hc/en-us
If required, click on the "Retrieve It" link at the login page to reset the password.
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