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Having issues witht he site and especailly issues the mobile sectoion

Lois Mcquinn
  • Edited

I have been having some real issues on one of my sites- it is large and I've been using Brizy for some time- but all of a sudden an older theme broke probablly during an update? Either way Brizy is having issues with the bew theme on the posts and especailly on the posts and pic on the mobile app... it is completely broken... any suggestions- I've updated and reuploaded and even addded an new licience.

https://specialspace.ca/

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Comments

4 comments

Date Votes
  • Ariel H.

    Hi Lois,

    Thank you for contacting us.

    Can you reproduce this issue when you temporarily switch to another theme?

    Have you tried isolating the issue by deactivating all plugins except for Brizy and Brizy Pro to check for any conflicts?

    If you haven't done this yet, please give it a try and update me on the results.

    Best regards,
    Ariel H.

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  • Lois Mcquinn
    • Edited

    Yes, I tried changing themes and the result was the same - even worse. I have a number of websites using Brizy and they are fine, however there were some issues this week with them, but they seem to be working fine now. It is just this one and it has only started doing this this week.

    Like you said I checked every plugin... checked themes... all seems to be having issues- and it is in the post area and also totally breaks now for the mobile. I checked my server did up updates. I've tried lots.

    The mobile also looks fine on the website in Brizy when editing... but it is not working for the mobile.

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  • Ariel H.

    Hi Lois,

    Thank you for the update.

    This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/19360368854034
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Lois,

    Thank you for your cooperation.

    The website appears to be working now.

    The was fixed by flushing the permalinks:
    https://wpastra.com/docs/how-to-refresh-wordpress-permalinks

    Please recheck it on your end and inform me of the outcome.

    Best regards,
    Ariel H.

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