Never ending loading

Wagner Carvalho

• June 05, 2024 09:20
• Edited

Hi Brizy team, 
I'm having this issue when I try to edit with Brizy...
I didn't install any new plugins, and I disabled them to test, but the issue continues...
Can you please help me to resolve this?
the site is: www.wrccdesign.com

 

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• 

  KC George

  • June 05, 2024 11:59

  Hi Wagner,

  The looping pre-loader that you see when attempting to edit a Brizy page indicates that that a piece of software in your hosting environment is interfering with Brizy editing. To fix the problem, please sign in to your hosting provider account and check if you have enabled any of these in your account. 

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  Deactivate each of the above options one by one and check if you are able to edit Brizy pages. Once you identify the interfering software, please relax the security restrictions to allow Brizy editing, in consultation with your hosting company. For instance, if you are hosting with Hostgator, kindly check if you have signed up for SiteLock Security If you have, kindly disable SiteLock temporarily and check if that helps. 

  Similarly also check if you have installed a security plugin in your WordPress Dashboard; disable it temporarily to check if that helps to resolve the issue. Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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  Wagner Carvalho

  • June 05, 2024 12:40

  Hi George, thanks for your reply...
  I just checked, and there is nothing related to these points that you have mentioned, 
  I will provide de access so you can check, please:
  Thank you

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• 

  Ariel H.

  • June 05, 2024 13:05

  Hi Wagner,

  Thank you for your cooperation.

  Could you also please provide us temporary access to cPanel so we can further investigate the issue.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Wagner Carvalho

  • June 05, 2024 13:11

  Hi, do you need access to my HostGator? 

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• 

  Ariel H.

  • June 05, 2024 13:24

  Hi Wagner,

  We only require access to cPanel at this link: http://www.wrccdesign.com/cpanel. You may need to reach out to HostGator support to find the credentials.

  If you feel comfortable sharing your HostGator account panel, you may do so.

  Please send the credentials to communitysupport@brizy.io and include Reference Number 19356326896018 in the subject line.

  Best regards,
  Ariel H.

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  Wagner Carvalho

  • June 05, 2024 14:34

  Thanks I sent the credentials, please let me know if that’s correct, thanks

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  Ariel H.

  • June 05, 2024 15:29

  Hi Wagner,

  Thank you for your cooperations.

  Upon checking, the issue is coming from a misconfiguration in the wp-config.php file.

  

  We have removed the directives and adjusted the Home and Site URL in Settings -> General.

  

  Following these modifications, the editor is now functioning correctly.

  

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Wagner Carvalho

  • June 05, 2024 17:02

  That's perfect! Thank you for your support on this!

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