Generative AI and Templates unavailable

Christopher Howard

• June 03, 2024 17:30

When I start a new project, I cannot select a new template to choose. it states my .site/en URL is unavailable or has moved. 

When I try to use the tool "generate with AI" it pulls me over to an error page claiming it could not load the page. 

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  Ariel H.

  • June 04, 2024 10:16

  Hi Chris,

  Thank you for contacting us.

  We have sent several emails to chris@kn*******a*****ing.com, but we have not received any reply.

  Could you please verify if this email address is still active? If not, please provide us with your preferred email address so we can forward the details to you.

  Best regards,
  Ariel H.

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  Christopher Howard

  • June 04, 2024 18:27

  I have checked my email a few times and i even emailed support directly. I have not received any emails from the brizy team. Not in my junk mail or anything. I am receiving emails when someone responds to me on here (the support forum emails me to let me know you made this comment). My email is active, and I have multiple people emailing me every day with no issues. Let me know how we can get this resolved so we can move forward with the issue. 

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  Ariel H.

  • June 05, 2024 08:58

  Hi Chris,

  Thank you for the update.

  I will ask them to resend the emails. Is there an alternate email address that we can include as a CC?

  Best regards,
  Ariel H.

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