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Issues with email form

Yilmaz Kabaran 
Im Using the Wordpress bulder and having issues with the email form,  Email fails 

I have placed my zohomail server details in.

I tried to sign up with Brevo but my API fails

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Comments

11 comments

Date Votes
  • Yilmaz Kabaran

    Ive managed to get my API sorted but have no idea where to create the folders from in my Brevo account.

    Is there a simpler solution to get the emails from my website sent through to my registered email of info@newtechtelco.com.

    I tried using y IMAP settings, Username and Password from my Zoho mail but having an issue

     

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  • KC George

    Hi Yilmaz,

    Kindly scroll down to the heading "Create and manage folders" in the article at https://help.brevo.com/hc/en-us/articles/5526943347858 for the procedure to manage your Brevo folders.

    If you have configured your email info@newtechtelco.com with Zoho Mail, by default, Zoho SMTP allows you to send out email notifications exclusively using info@newtechtelco.com as your 'From Email' and no other email addresses such as form@newtechtelco.com, newtechtelco@gmail.com, or yilmaz@hotmail.com can be set as your 'From Email'. Kindly check if you have set info@newtechtelco.com as your 'From Email' in your Brizy Form.

     

    If you would like to configure another email as your 'From Email', kindly add it under 'Send Mail As' in Zoho Mail first. Open Zoho Mail and click on 'Settings; at the top right corner.

        

    On the left sidebar, select the option "Send Mail As" and add the 'From Email' address you want to add by clicking on the + sign next to "External From Addresses"

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  • Yilmaz Kabaran

    im still having issues with the Zoho

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  • Yilmaz Kabaran

    I am on the Zoho Free mail option currently it says imap and POP not supported on free plan

    Do you have any work arounds

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  • KC George
    • Edited

    Hi Yilmaz,

    Your contact form returns the error "Member was not created" which means a new contact could not be added to your Brevo Contact database. Have a look at this screenshot. https://jmp.sh/bMYWfx1H

    You may  have received an email notification at info@newtechtelco.com; kindly check. This will confirm if email notifications are working. 

    In your WordPress Dashboard under Brizy - Integrations, kindly delete Brevo (Sendinblue) integration and check if you see a success message when submitting the form.

       

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  • Yilmaz Kabaran

    I deleted the integration, Still cant get emails from form

    I didnt get an email notification

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  • KC George

    Hi Yilmaz,

    Kindly check your SMTP server details. Go to https://www.zoho.com/mail/help/imap-access.html and check the SMTP server details under the heading "Outgoing Server Settings". Please correct your host name and the port number in your Brizy form and check again. 

     

    These settings work for me. Depending on which country you are located, the host name may differ.

     

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  • Yilmaz Kabaran

    Hi There I have made some changes to the Brevo registered my DKIM etc and verified the domain,  I partly used SMPT.com wordpress plugin but still cant get the email sent from my webform to my domain

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  • KC George
    • Edited

    Hi Yilmaz,

    I see the error "Member was not created" on your page again. Kindly check if you have configured the Brevo API integration along with the Email Notification settings for Brevo. If you have, delete the 'Sendinblue' integration from your WordPress Dashboard under Brizy - Integrations and check if the form submits well. 

    You can also test your SMTP server configurations at https://www.gmass.co/smtp-test to confirm that there are no errors.

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  • Yilmaz Kabaran

    I have done it 

     

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  • KC George

    Hi Yilmaz,

    I did another test and I saw the success message. I hope you are receiving email notifications and this issue is resolved.  

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