Unable to edit

Tomasz Goralczyk

• May 29, 2024 19:28

i unable to edit pages/sites - ex. https://www.plumbingexpertsglenellyn.com/

one time works fine , minutes later (see print screen) - completely random, sometimes clicking wait allows the editor to load other times you can wait for minutes. Not sure if this has anything to do with yesterdays problems (DDoS attack) - but it is hard to work if sites are down and next day you are unable to edit things...or takes minutes for the editor to load 

 

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  Ariel H.

  • May 30, 2024 13:59
  • Edited

  Hi Tomasz,

  Thank you for reaching out to us.

  I have attempted to reproduce the above issue at my end. I could not. Kindly have a look at my test at https://jmp.sh/J4VgXf9V Do you recommend certain steps to reproduce the issue?

  If you sign into Brizy Cloud Dashboard from a private window of your browser or if you use an alternate browser to edit your project, do you face the same issue?

  Try clearing cached files and images in your browser and check again. Kindly follow the procedure at https://kb.iu.edu/d/ahic 

    

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Tom G

  • May 30, 2024 13:33

  First thing i tried was clearing cache - no change. Switched from Chrome to Edge and it worked, back to Chrome in private mode and it worked, so started to look at other things and looks like one of the chrome extensions is making the editor not to load for some projects (not all). After manually checking one by one looks like "SEO Pilot" extension is making the builder to fail. Removed and everything works fine

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