Website is broken.

Joshua Hackett

• May 29, 2024 17:02

Hello

Are you able to assist us with this? This issue has been occurring lately with our website. We took no action in the builder to cause this to occur. Please see below screenshots.

 

Broken

 

Original

 

Thanks

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• 

  KC George

  • May 30, 2024 07:20

  Hi Joshua,

  Kindly sign into your hosting control panel and purge all server cache. For instance, if you are hosting with Bluehost, click on "Clear All" under Websites - Speed

  

   

  If you are using WP Rocket plugin in your WordPress Dashboard, kindly deactivate the plugin temporarily and check if the website displays well. Reactivate the plugin and check if the website continues to display well; if the website malfunctions, kindly get back to us. We will need access to your project to help you choose the right WP Rocket settings.

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  Joshua Hackett

  • May 30, 2024 12:35

  Hello KC,

  Followed your instructions. When I disable WP Rocket, the website returns to normal, but as soon as I reactivate it, it becomes problematic again.

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  Ariel H.

  • May 30, 2024 12:50

  Hi Joshua,

  Thank you for reaching out to us.

  Could you please try to disable the following options under File Optimizations if any are enabled? One of these options could be causing the issue:

  

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Anne Pajon

  • June 27, 2024 12:34

  Hi,

  We face similar issues on our website, especially with displaying our blog posts. Do you have any suggestions on the best way to configure WP Rocket to work well with Brizy? Many thanks.

  Best,

  Anne.

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  Ariel H.

  • June 27, 2024 13:00

  Hi Anne,

  Thank you for reaching out to us.

  Would you be able to share some screenshots or a short screencast to show us the issue? It would also be helpful to know what troubleshooting steps you have taken so far. Have you noticed any difference in the display of blog posts when WP Rocket is disabled?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Anne Pajon

  • June 28, 2024 15:18

  Hi Ariel,

  Thanks for your answer. When WP Rocket is disabled, the blog post displays correctly.

  With 2, 3 & 4 on, we get this.

  Thanks in advance for your help.

  Best,

  Anne.

   

  

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  Ariel H.

  • June 28, 2024 15:41

  Hi Anne,

  Thank you for the update.

  Most display issues stem from WP Rocket's optimization settings, such as Minify CSS/JavaScript files or LazyLoad.

  Could you please try the steps suggested in the below link and see if this helps.

  https://docs.wp-rocket.me/article/106-my-site-is-broken

  If these steps do not resolve the issue, I also recommend reporting this issue to the WP Rocket support team so they can be aware of this issue and possibly offer a solution.

  I hope this information is helpful.

  Best regards,
  Ariel H.

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