My site is not working!

Nikki Anderson

• May 28, 2024 23:21

My site is not coming up at all.

It is fusionagencyinc.com.

Is this because of a billing issue?

Thank you

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  Ariel H.

  • May 29, 2024 08:37

  Hi Nikki,

  We apologize inconvenience.

  Our servers were hit by a significant DDoS (Distributed Denial of Service) attack, resulting in disruptions to Brizy Cloud.

  We worked closely with our partner, AWS, to mitigate the attack and restore normal service. The issue has now been resolved.

  Please check on your end to ensure everything is functioning properly and let us know if you have any further questions.

  Best regards,
  Ariel H.

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  Nikki Anderson

  • June 19, 2024 17:36

  Thank you for the response. However, it appears That we are still having issues. There are parts of my site that I can no longer access, although the permissions are set properly. Can someone check to see if there is an issue on your end or my end?

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  Nikki Anderson

  • June 19, 2024 18:47

  Hello, I investigated the matter further and it looks like the membership feature is not working. All of the areas that I had the membership feature setup on are no longer working. When I turn off the membership feature the block becomes available to see. Did something change in my plan?

  Thanks!!

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  Nikki Anderson

  • June 19, 2024 19:00

  I also just discovered that there are some blocks that are set to membership and they seem to be functioning normally.

   

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  KC George

  • June 20, 2024 05:30

  Hi Nikki,

  I registered myself on your website (kc@brizy.io) and checked a few pages in the frontend and in the Brizy Editor. I could not find a page with missing blocks. Can you provide us with the URLs of pages where we can see the issue you are facing? 

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  Nikki Anderson

  • June 22, 2024 05:19

  Hi KC, Thank you for your response! 

  You could not see them because I changed the settings. My apologies. Here is the URL of a page where I changed the settings for 2 blocks back to membership and now I cannot see them even though I have permission set up through the user roles. 

  I assigned your profile the user roles that should allow you to see the leadership block and the links below as shown in the image below.

  

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  KC George

  • June 24, 2024 07:02

  Hi Nikki,

  The Membership feature appears working fine for the page https://www.fusionagencyinc.com/resources I see these designs when

  • Logged in https://jmp.sh/Mv8944OD
  • Not logged in https://jmp.sh/XcqPWx3t

  You have set membership feature to the following blocks and these are not visible to non logged in users.  

  • Pre - licensing
  • Leadership
  • Accelerator's Academy
  • Book Library

  It is still unclear what is not working with the membership feature. Maybe you should record your screen using a screen recording software to help us understand the issue better.  

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