Password Protected Blocks

Phoebe Cotton

• May 28, 2024 14:38

Hi there,

I have password protected a block and added a login form on this page: 
kil*******ycom/recordings/

The login function isn't working for me. I created a username and password but when I try to login nothing happens or sometimes the error message appears - can you please advise.

Thanks!

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  Ariel H.

  • May 28, 2024 14:59

  Hi Phoebe,

  Thank you for contacting us.

  For us to better understand your concern, could you please provide us a short screencast to demonstrate the issue?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Phoebe Cotton

  • May 28, 2024 15:10

  Thanks Ariel, sure thing:

  ----

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  Ariel H.

  • May 28, 2024 15:33

  Hi Phoebe,

  Thank you for your cooperation.

  Could you please provide us with a temporary "member account" username and password so that we can investigate the issue on our end? Rest assured that we will not display the credentials on this support thread.

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  Phoebe Cotton

  • May 28, 2024 15:52

  Thank you!

   

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  Ariel H.

  • May 28, 2024 16:54

  Hi Phoebe,

  Thank you for the update.

  The issue appears to be coming from a conflict. By any chance, are you using a plugin called "ShareThis"? Could you please temporarily disable it and see if this makes any difference?

  

  Otherwise, please also confirm if the issue occurs when all other plugins are disabled except for Brizy and Brizy Pro.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Phoebe Cotton

  • May 28, 2024 19:52

  Hi Ariel, 

  It was the caching plugin (WP Fastest Cache) - I should have known!

  Thanks for looking into it :)

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