Brizy Causing Critical Error on Site

Michael Martin

• May 25, 2024 09:46

I have been told by my hosting provider that Brizy on Chitoshield.com is what is causing a critical error. I have already added you as an Admin with these credentials:

I thought it might have been a conflict with Hummingbird Pro (which has happened before) but even with that plugin deactivated, the site will not load. 

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  KC George

  • May 27, 2024 05:11

  Hi Michael,

  I have escalated the issue with your website to the next level for troubleshooting. Our team will look into it soon. We will get back to you as we make some progress.  

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  Ariel H.

  • May 29, 2024 10:06

  Hi Michael,

  Thank you for your patience.

  We have now resolved the issue. The problem was caused by lack  memory, which led to the global blocks breaking during saving. We restored them from the revisions history and increased the PHP memory limit to prevent this from happening again.

  Please check on your end to confirm that everything is working correctly and let us know if you have any further questions.

  Best regards,
  Ariel H.

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