There has been a critical error on this website.
I am having problems at couralogia.com, The error is: There has been a critical error on this website.
I already checked the php version and extension. I have already disabled the other plugins, and have re-instaled the Brizy and the Brizy Pro plugin.
Can you please help?
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Hi Sofia,
Your website is causing a 500 Internal Server Error. It is best to contact your hosting provider. They should be able to access the server error logs and give you an indication about what is causing the error.
If the issue is related to Brizy, then kindly get back to us with further details from the error log.
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The site is on when i deactivate brizy plugin. I can share the credentials of the website if you want.
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Hi Sofia,
Thank you for keeping in touch.
This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io
Community Post link: https://support.brizy.io/hc/en-us/community/posts/19127209708306
WordPress Admin URL:
Username:
Password:Additionally, we will also need temporary access to cPanel/FTP:
cPanel/FTP host address:
Username:
Password:Please make a full backup of your site as a precaution.
Best regards,
Ariel H.0 -
Hi Sofia,
Thank you for your cooperation.
We noticed that the WordPress account you provided doesn't have administrative access. However, we were able to resolve the issue by examining the error log on your server. The problem was caused by a lack of memory.
To address this, we increased the WordPress PHP Memory limit to 512M in the wp-config.php file, which should resolve the issue.
If you have any further questions, please let us know
Best regards,
Ariel H.0
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