Delete Account Request

Tomasz Lewandowski

• May 24, 2024 09:17

I don't need to renew my subscription, I want to cancel the existing one as it automatically renewed. There was no button on the dashboard to detach my card details, and nothing happened when I went through the cancellation procedure. Can you please delete my account, refund me the money, and remove my card details? Thanks

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  Ariel H.

  • May 24, 2024 10:40

  Hi Tomasz,

  I apologize for the difficulties you encountered while trying to cancel your subscription on our website. I can help you with your request.

  If it is not too much trouble, could you please spare a few minutes to let us know why you chose to cancel your subscription?

  Your feedback will help us identify areas for improvement.

  Best regards,
  Ariel H.

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  Tomasz Lewandowski

  • May 29, 2024 12:05

  Hi Ariel,

  I don't feel the need to explain my reasons for canceling. I already followed the cancellation procedure on the 24th, but it didn't work. Please cancel my subscription as I originally intended, refund the money for the automatic renewal, and delete my account.

  Thanks, Tomasz

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  KC George

  • May 29, 2024 14:46

  Hi Tomasz,

  We have cancelled your Personal WP plan and have refunded your last last transaction of £46.80 to your payment method. This amount will get credited into your payment method in 7-10 business days. 

  

  We have also deleted your account. 

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