Cancel Account

Matt Zimmerman

• May 23, 2024 01:48

I want to cancel my account. The cancel page is broken. At the bottom is a link to request cancellation and it doesn't work. Please cancel my account and send me an email confirmation. It's annoying to have to make a public post for this but there is literally no other way to contact your team. 

1

• 

  Ariel H.

  • May 23, 2024 09:54

  Hi Matt,

  Thank you for contacting us. 

  We are sorry to hear that you have decided to cancel your subscription. 

  If it is not too much trouble, could you please spare a few minutes to let us know why you chose to cancel your subscription?

  Your feedback will help us identify areas for improvement.

  Best regards,
  Ariel H.

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  Matt Zimmerman

  • May 23, 2024 10:45
  • Edited

  I don’t use it anymore. Please cancel my account.

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  Ariel H.

  • May 23, 2024 11:38

  Hi Matt,

  Thank you for the update.

  I want to confirm that your subscription has already been cancelled. Your current plan will expire on September 5, 2024, and it will not be renewed thereafter.

  Best regards,
  Ariel H.

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  William Jemison

  • October 27, 2025 01:31

  Please cancel my account as of today, 10/26/2025. It is due to renew tomorrow.

   

  Thank you,

  Bill J.

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  KC George

  • October 27, 2025 04:34
  • Edited

  Hello William,

  Your personal WordPress subscription has already been renewed even though it is still October 26th in your city because of the time zone difference. We will notify you when your subscription is cancelled, however it will only stop renewals starting from 2026.

  

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  KC George

  • October 27, 2025 08:10

  Hello William,

  We have cancelled your subscripiton to Personal WP plan and it will expire on Oct 28, 2026.

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  William Jemison

  • November 13, 2025 22:24

  Of course, this is unacceptable, and I will dispute the charge with the paying account. This is, IMO, fraud and I am reporting it to WordPress and will, of course, never ever use anything having to do with Brisy again, and will warn others of how you do your business and customer relations - or lack thereof.

  Shame on you!

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  KC George

  • November 14, 2025 10:01

  Hello William,

  The time zone that is configured on our servers determine when Brizy subscriptions are renewed. We have received your request for cancelling the subscription on October 27, 2025, at 7:01 AM. Your subscription had already been renewed by then. It might have been October 26th for you due to time zone variations. 

  

  If we received your request before the renewal date, we would have cancelled your subscription. If you scroll up in this thread, you will see that we have cancelled subscription for Matt Zimmerman. You can see that we have cancelled subscriptions for these users recently. 

  1. https://support.brizy.io/hc/en-us/community/posts/31007328511250
  2. https://support.brizy.io/hc/en-us/community/posts/29936013805202
  3. https://support.brizy.io/hc/en-us/community/posts/29519599210770

  In this forum, you will find hundreds of other cancellaton requests, we have honored. We do empathize with your pain, but we haven't done anything unethical or fraud.

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