Couldn't add image

Tiberiu Socaci

• May 22, 2024 06:52

Hey there, 

I encountered an issue with Brizy Cloud where I was unable to include an image.

Check out the video for more details.

https://share.vidyard.com/watch/x6U2Sxk5zUD9cfshmDyfrr?

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  KC George

  • May 22, 2024 10:04

  Hi Tiberiu,

  I have made a copy of your homepage and added an second logo to the header. Kindly see the page at https://apple20913131.brizy.site/home-copy You should be able to add images too. 

  Kindly try clearing cached images and files on your browser and check image upload again. If you are on Google Chrome, you could follow the procedure at How to clear cached images and files on Chrome browser For other browsers, the procedure could be slightly different. 

   

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  Tiberiu Socaci

  • May 23, 2024 09:54

  Thanks!

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  Tiberiu Socaci

  • May 27, 2024 13:22

  Hi George,

  I cleared cached images and files from browser but still the same.

  https://share.vidyard.com/watch/xNiK1kJ6oPtWS6WSq7hRAw?

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  KC George

  • May 27, 2024 15:06

  Hi Tiberiu,

  Kindly carry out these tests to help troubleshoot this issue.

  1. Are you able to add images in other parts of the page (other than the header)?
  2. If you upload another image from your computer, like a JPG, PNG file as the logo, does it upload?
  3. If you convert your SVG logo to JPG or PNG using these services, does it upload?

  • https://cloudconvert.com/svg-to-jpg
  • https://cloudconvert.com/svg-to-png

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