old web pages created by early brizy version is not showing correctly

Wael Elias

• May 22, 2024 03:29

Hi Team,

I have a problem viewing and loading last year's web pages created by Brizy Pro, and it seems when I try to browse they are loading slowly and not showing the blocks properly, but the latest ones are loading fine and correctly.

I have the latest Pro version

Please find below one of the pages from early last year and the latest one

https://newsletters.lighthouse.vic.edu.au/23-march-2023/

https://newsletters.lighthouse.vic.edu.au/9-may-2024/

 

These are all the plugins I have

Your attention to this matter is much appreciated.

0

• 

  Ariel H.

  • May 22, 2024 08:40

  Hi Wael,

  Thank you for reaching out to us. To troubleshoot the layout issues on your pages, I recommend temporarily disabling all the other plugins on your website except for Brizy and Brizy Pro, as well as switching to another theme temporarily. This will help identify if any conflicts between plugins or issues with the current theme are causing the layout problems.

  If the issues continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/19070803334418
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • May 24, 2024 10:30

  Hi Wael,

  Thank you for your cooperation.

  We attempted to log in with the details you provided, but they don't seem to be working.

  
  Could you please review and send us the correct login credentials for your site?

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.