URGENT: Active License not working

Never Settle

• May 21, 2024 23:52

Updated the plugin to the latest version
Activated a license here: https://tppr.me/2p4GQd
but still getting a prompt: https://tppr.me/X8q1Ga (we use White Label mode)
to activate. when i check that "activate" link it takes me here: https://tppr.me/V4rdX6
I enter the key FRPKPDDTYYKCDQGTMRSXQ86Q but get the error above.

we didn't realize the license expired and now all the pro features are disabled. we need this active again ASAP as this is a customers website.

also, please consider not deactivating Pro features on a LIVE site if the license expired.

0

• 

  Ariel H.

  • May 22, 2024 09:09

  Hi,

  Thank you for reaching out to us.

  Could you please try temporarily resetting White Label mode and then activating the license?

  

  After you have activated the license, go back to the White Label and enable it.
  https://support.brizy.io/hc/en-us/articles/360040492831-How-to-activate-the-white-label

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.