My Studio plan charged to old account

Jeff Safire

• May 20, 2024 03:50

1. I reveived an email today (Sunday) at 5:03 PM PT. Simultaneously, I received the receipt for the renewal. I never had a chance to change the payment method/card. It was charged to my PayPal, but I had no funds in PayPal. Interestingly, my backup bank account still shows no charge from PayPal.

2. Can you please reverse this charge from PayPal? As I completely forgot about this renewal since I originaly purchased Studio Plan over 2 years ago, plus I never had a chance to change the payment method because I received "will renew soon" message email at the same time as receipt email.

3. May I suggest giving at least 24 hour notice for renewal charges, in case people need to change their payment method.

Thanks!

Jeff Safire

Shadow Cliffs Engineering

 

0

• 

  KC George

  • May 20, 2024 11:14

  Hi Jeff,

  Usually you receive your first email reminder about subscription renewal, 3 days prior to the renewal date. You receive a second reminder 25 minutes prior to the actual renewal. You might have received your first email reminder on May 17, 2024. Kindly check emails from help@paddle.com

  As per your Brizy account, your Brizy PRO Studio subscription was renewed on May 20, 2024 with a payment of $99.  Are you saying that you do not see this transaction in your Paypal account? Please check again and confirm. 

  0
• 

  Jeff Safire

  • May 21, 2024 00:03

  Hi George –

  I just double checked and I did not receive an email 3 days before. Yesterday, at 5:03 PM Pacific I received 2 emails: one says Studio will renew soon, and the second email is the receipt for the payment to PayPal. But, I had no money in PayPal at that time. Plus, my backup account for PayPal is no longer a viable account. So any minute now, my bank is likely going to charge some huge penalty amount.

  Would it be possible to reverse that charge and then we'll make a new one? Otherwise, my bank will likely charge me at least $35 because that account is not viable. 

  I greatly appreciate if Brizy can do this. I really need the white label for a project on an existing (8-year) client's site, but the charge mentioned above has really screwed up things for me.

  Thanks for your help!

  Jeff Safire

  Shadow Cliffs Engineering

  P.S. Why are there double-lines when pressing Return in these comment fields? Annoying!

   

  0
• 

  KC George

  • May 21, 2024 14:01
  • Edited

  Hi Jeff,

  Your $99 payment for the Brizy Pro Studio renewal has been refunded to your Paypal account. In 7–10 business days, the amount should be credited to your Paypal account.

  

  0
• 

  Jeff Safire

  • May 21, 2024 17:35

  KC – 

  Thanks for the refund.

  I will attempt to pay with a new payment account today or tomorrow, but I am not sure how to make that payment now. I do not see an option for that in my account under Active Subscriptions. Please let me know how to now pay for the Brizy Pro Studio renewal.

  Cheers, and have a great day.

  Jeff

   

  0
• 

  KC George

  • May 22, 2024 10:38
  • Edited

  Hi Jeff,

  Kindly sign into your Brizy account at https://www.brizy.io/account/login and select the 'Billing' option under the Account menu

  

   

  In the list of invoices, click on the 'Update' link next to your last invoice.

   
  You can add a new payment method in the following page. 

  

  Once you complete it, you should see a notification like this in your 'Billing' page with a new renewal date.

    

  0
• 

  Jeff Safire

  • May 22, 2024 16:33

  Great!

  Thanks, KC.

  Jeff Safire

   

  0

Please sign in to leave a comment.