Please tell me how to fix the error
As you know, this is a user of wp-brizy pro. Reinstalling after deleting the plug-in won't fix it. Please tell me how to fix the error.
Warning: include_once(/home/u303292317/domains/duballo.kr/public_html/wp-content/plugins/brizy/languages/main.php): failed to open stream: No such file or directory in /home/u303292317/domains/duballo.kr/public_html/wp-content/plugins/brizy/brizy.php on line 33
Warning: include_once(): Failed opening '/home/u303292317/domains/duballo.kr/public_html/wp-content/plugins/brizy/languages/main.php' for inclusion (include_path='/home/u303292317/domains/duballo.kr/public_html/wp-content/plugins/kboard/htmlpurifier/standalone:.:/opt/alt/php74/usr/share/pear') in /home/u303292317/domains/duballo.kr/public_html/wp-content/plugins/brizy/brizy.php on line 33
Fatal error: Uncaught Error: Class 'Brizy_Compatibilities_Init' not found in /home/u303292317/domains/duballo.kr/public_html/wp-content/plugins/brizy/brizy.php:136 Stack trace: #0 /home/u303292317/domains/duballo.kr/public_html/wp-admin/includes/plugin.php(2313): include_once() #1 /home/u303292317/domains/duballo.kr/public_html/wp-admin/plugins.php(192): plugin_sandbox_scrape('brizy/brizy.php') #2 {main} thrown in /home/u303292317/domains/duballo.kr/public_html/wp-content/plugins/brizy/brizy.php on line 136
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Hi,
Thank you for reaching out to us.
Kindly consider deactivating third-party plugins temporarily and proceed with uninstalling and reinstalling both Brizy and Brizy Pro. Once the installation is successful, you can then re-enable the other plugins.
If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard. Additionally, we will need temporary access to FTP in order to directly access your WordPress files. Kindly provide the following details to communitysupport@brizy.io:
Community Post link: https://support.brizy.io/hc/en-us/community/posts/18979792458258
WordPress Admin URL:
Username:
Password:FTP host address:
Username:
Password:Please make a full backup of your site as a precaution.
Best regards,
Ariel H.0 -
Hello, Ariel.
It's not going to be solved by my skills.
Please solve it.
Best
0 -
Hi,
Thank you for your cooperation.
We managed to install Brizy and Brizy Pro, and your site is up and running.
However, it appears that there are some issues with your server that you need to address with your hosting provider. The current load time is quite slow. I recommend reporting this issue to your hosting provider so that they can investigate further.
Best regards,
Ariel H.0 -
Ariel, Thank you so much.
I'm impressed by your careful and sincere service.
I'll continue to be your loyal customer!
0
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