Server Sync not working

Mark Priess

• May 13, 2024 22:41

I FTP'd the server sync files to the root directory of my server.  I'm unable to load any pages from the brizy editor in wordpress - it just hangs.  I wiped the server and started from scratch and the second time it did not work either - the second time no pages even showed up in WP. Does it matter if I load the brizy plugin in wordpress before or after I FTP the files to the server?

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  Ariel H.

  • May 14, 2024 09:56

  Hi Mark,

  Thank you for reaching out. I’m sorry to hear that you’re having trouble with this issue.

  Could you please provide the Workspace and Project Name from your Brizy Cloud Dashboard so we can investigate further?

  Additionally, please send us the following details:

  - Domain name
  - FTP host address
  - Username
  - Password

  Please send this information to communitysupport@brizy.io and include the reference number 18907997386514 in the subject line.

  I look forward to your response.

  Best regards,  
  Ariel H.

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  Mark Priess

  • May 16, 2024 19:52

  I've replied via email with the requested details - did you receive them?

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  Ariel H.

  • May 17, 2024 08:34

  Hi Mark,

  Thank you for the update.

  The provided FTP details are functioning correctly. However, there seems to be some confusion regarding your request. The server sync feature allows you to publish your site remotely from Brizy Cloud to your server. This process does not involve WordPress, as it publishes a static HTML/CSS version of your site remotely. Once the connection to your remote server is established, any changes made to your Brizy Cloud site will be reflected on your remotely hosted site. I apologize for not providing these details in my initial response.

  If you prefer to use WordPress, please refer to the steps outlined in this Video Tutorial: https://youtu.be/iid5ZagYpuE

  If you would like to proceed with Server Sync, please follow the instructions provided in this article:
  https://support.brizy.io/hc/en-us/articles/18039694798482-Server-Sync

  If you choose Server Sync, it may be necessary to remove WordPress from your server before proceeding. You can either create a backup of your WordPress files in a subdirectory on your server or use the backup tool available in your hosting panel.

  After completing these steps, kindly upload the project zip file as described in the above support article and follow the remaining instructions to finalize the process. If you encounter any errors during the process, please inform us so that we can assist you accordingly.

  Best regards,
  Ariel H.

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