(Bug)Text color is not applied to multi-site subaccounts.

In Ryeok Kim

• May 09, 2024 20:37

I'm currently running a multisite, and when I work as an administrator for a subsite in the multisite, an unusual error occurs in the text effect.

When I add color to the text or add an effect to the background color, the effect is not applied. However, if I select the default color in the style, the effect will be applied, and the effect will also be applied when working as a super administrator.

I have several different multisites and have tested them all, but they all show the same behavior.
I tried disabling Brizy-Pro and testing, but the same thing happens. I tested it with all plugins disabled to see if there might be a conflict with other plugins, but the same phenomenon occurred.

This phenomenon only exists in text effects and is not visible in other elements. 

Please check this.

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  In Ryeok Kim

  • May 09, 2024 20:39

  To confirm this issue, I created a separate multi-site and tested it after installing only Brizy, but the results were the same.

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  In Ryeok Kim

  • May 09, 2024 20:45

  Additionally, when saving from a sub-account, an error occurs in which the image in the existing block is not displayed.

   

  Work screen

  

   

  Result screen after saving

  

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  Ariel H.

  • May 10, 2024 09:41

  Hi,

  Thank you for reaching out to us.

  I tried to replicate the issue, but unfortunately, I was unable to reproduce it on my end. This is demonstrated on this screencast: https://youtu.be/Q-0QnWdjsNs

  Additionally, if you come across any images not displaying in the editor, please try switching the image from "Custom" to "Original."
  

  If there are any steps or details missing from the screencast that could help us better understand the issue, please let us know. 

  I recommend trying to replicate the problem on your end with all other plugins disabled, except for Brizy and Brizy Pro, to eliminate any potential conflicts.

  If you have any further questions, please feel free to ask.

  Best regards,
  Ariel H.

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  In Ryeok Kim

  • May 10, 2024 15:10

  Is it correct that you tested it as an individual site administrator, not as a multi-site super administrator?

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  Ariel H.

  • May 10, 2024 16:08

  Hi,

  Thank you for the update.

  In my previous screencast, I was using the super admin user account, and I could not replicate the issue. However, after logging in as an Admin in one of the network sites, I was able to replicate the problem.

  I have escalated this issue for further investigation, so it will be fixed in one of the upcoming updates.

  We apologize for any inconvenience this may have caused.

  Best regards,
  Ariel H.

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  In Ryeok Kim

  • May 10, 2024 16:38

  Thank you, I hope this will be updated soon.
  Also, it's a bit inconvenient to show images only if they have been resized to the original size. This issue also only appears with individual admins and not with super admins.

  There may be other problems, so please conduct various tests with individual administrators on multisite.

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  Ariel H.

  • May 13, 2024 08:19

  Hi,

  Thank you for the update. I have also included your observations in the case. Please allow us some time to investigate this issue.

  Best regards,
  Ariel H.

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