Serious problem with content in Safari

Michal Kaczor

• May 09, 2024 12:35

Hi, I'm currently working on a website for my client and I noticed that in Safari (not in other browsers) the identification of the cursor position on elements is somehow broken. For example, if I point to a button, the hover works far below it. Or if I want to highlight the text, I have to highlight the text below it. The reaction is very imprecise.

I note that I do not use any caching or other plugins. I only use the most necessary plugins. I had the same problem on the Brizy Cloud version. So both versions, Brizy for WordPress or Brizy Cloud, have the same problem. I also tried repeatedly clearing the data and cache of the browser, but it didn't help.

I am attaching a video on which everything is recorded.

I am asking for a solution because I cannot hand over the website to clients with these problems.

https://drive.google.com/file/d/1eCt6oPLQQ_QfodCkDeYfQgheJ2LpRZ6O/view?usp=sharing

Michal

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  Ariel H.

  • May 09, 2024 12:51

  Hi Michal,

  Thank you for contacting us.

  To assist you further, could you kindly share the URL of your site with us? I've been unable to replicate the issue as described on Safari.

  Rest assured; we won't show the URL in this support thread if you prefer to keep it private.

  Best regards,
  Ariel H.

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  Michal Kaczor

  • May 09, 2024 12:55

  Hi Ariel,

  thank you for answer. Below I am posting a link to both versions - both Brizy WP and Brizy Cloud.

  Please keep posts private.

  Best regards,

  Michal

   

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  Ariel H.

  • May 09, 2024 13:45

  Hi Michal,

  Thank you for your cooperation.

  It is indeed very strange that this issue only occurs in Safari.

  Would it be possible for you to provide temporary access to your WP Admin page so we can take a closer look at the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/18830128076434
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Michal Kaczor

  • May 09, 2024 14:06

  Thank you, Ariel,

  just now I sent the login details to the administration at communitysupport@brizy.io.

  I look forward to solving the problem and thank you in advance.

  Michal

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  Ariel H.

  • May 09, 2024 14:56

  Hi Michal, 

  Thank you for your patience.

  I've taken the necessary steps to escalate this issue to one of my colleagues. They will thoroughly investigate the issue and provide you with a reply as soon as possible.

  Best regards,
  Ariel H.

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