Brizy Pro saying it's not active after changing connected domain

Jenna C

• May 06, 2024 04:00

Just changed my domain. I'm seeing this now:

What is wrong? How do I fix this?! I still have an active/valid (lifetime) Brizy Pro purchase/plugin!

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  KC George

  • May 06, 2024 04:19

  Hi Jenna,

  Brizy Pro licenses are assigned to a domain name. As part of changing your domain, you must also ensure that you are using a license key that is generated for the new domain. Kindly follow these steps 

  • Sign into your Brizy account at https://www.brizy.io/account/login
  • Select the 'WP Licenses' menu
  • Click on the Disable' option to detach your license key from a previously used domain name
    
  • Copy the license key and add it to the new domain

  If these steps, do not help, kindly get back to us. We will take a look at your WordPress Dashboard to fix the issue for you. 

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  Jenna C

  • May 06, 2024 22:03

  Hi KC George, when you say "Copy the license key and add it to the new domain" – you mean paste it into the field in my WP dashboard where I currently have my current license key (as screenshotted above)? Or how do I "add" this key to my new domain?

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  KC George

  • May 07, 2024 10:32

  Hi Jenna,

  Kindly follow these steps

  • Click on the 'Deactivate' button
  • Paste the license key
  • Click on 'Activate' button to save the key

  

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  Jenna C

  • May 07, 2024 22:17
  • Edited

  Okay, it seems to have worked. Thank you!

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