Uploading photos error

Justyna Harris

• May 05, 2024 00:30

Hi Guys,

I have noticed that I cannot upload photos where my extensions are in capitals (please see screenshots below).  For example, if I use .jpg they work but as soon as the file is .JPG then the upload fails.  The files i'm trying to upload work elsewhere so I know the file is perfectly capable of being uploaded by other programs/software. I encounter the same problem with PNG files.

Could you kindly look into this please.

Thanks,

JH

 

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  Ariel H.

  • May 06, 2024 10:40

  Hi Justyna,

  Thank you for contacting us.

  We were able to reproduce this issue on our end as well. I have escalated this issue to our senior support team so that it can be fixed in one of the upcoming updates. 

  Thank you for bringing this issue to our attention.

  Best regards,
  Ariel H.

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