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Brizy cloud white label generate button site via AI not working

SAMM Frantzen

When I try to generate a site with AI in my whitelabel plan and i push the button generate nothing is happening. Am i to early and is the rollout ongoing or ? 
Let me know else I will try tomorrow again

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Comments

9 comments

Date Votes
  • KC George

    Hi Samm,

    Only whitelabel builders included in the current Whitelabel plan at https://www.brizy.io/pricing-cloud are integrated with the Brizy AI Website Builder. Unfortunately, whitelabel builders associated with older Agency Cloud plans are not being integrated with the AI Builder.  Since your Agency Cloud plan is a legacy plan, AI builder will not be integrated to your whitelabel builder.    

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  • SAMM Frantzen

    George  I bought a separate whitelabel license on Monday with the discount. Is it big effort to remove for the older agency cloud license then the association with the whitelabel builder, so it becomes again a clean agency license again, only do not remove the projects as I want to use them in the whitelabel license

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  • Ariel H.

    Hi Samm,

    Thank you for the update.

    I have created a private ticket for this specific issue. You should receive an update from the private ticket as soon as possible.

    Best regards,
    Ariel H.

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  • Gerard SAIZONOU

    This rule does not make sense and is not fair for the old White label customer. does not make any sense and does not respect the old White Label customer. 

     

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  • KC George

    Hi Gerard,

    We are currently reconsidering our original decision to exclude legacy whitelabel partners from AI builder integration. It's still early in the process to test and refine the integration of AI builder with the legacy whitelabel builders. Please be patient as we iron out the technical details.

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  • Sim Frantzen

    Guys, does support still exist or are they on holiday, you started setting up white label, but since then no reactions to questions, White Label AI not working. Selling a product is fine, but support or delivering the product in a proper way is even more important. As nobody is reacting to my emails I leave a message here as a wake up call.

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  • Ariel H.

    Hi Sim,

    My apologies for the delayed response. Please refer to the email that Natalia sent for more details.

    If you have not received the email yet, please inform me so I can assist further.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Sim,

    I wanted to follow up on the issue you are facing.

    I was informed that an email was sent to you using this email account, but it seems that it bounced back. 

    Could you please provide us with the correct email address so we can send you the required information privately?

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Natalia Chitoroaga

    Hello Sim,

    In the past few days, I sent you a couple of emails but have not received any replies. Please check your email address or provide us with a new one that we can use to communicate with you.

     

    Thank you,

    Natalia

     

     

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