stuck on load screening

Anton Andersen

• April 26, 2024 13:38

editor is stuck on loading screen. I need help because this prevent my clients from editing their site :) Can you create a private ticket?

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  Ariel H.

  • April 26, 2024 14:02

  Hi Anton, 

  Thank you for contacting us.

  Have you already tried isolating this issue by disabling all other plugins besides Brizy and Brizy Pro to check if this is a conflict? Have you also tried using another theme?

  If you have already taken these steps, could you kindly provide us with temporary access to your WP Admin details? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/18576638728082
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 26, 2024 14:16

  Hi Anton, 

  Thank you for the update.

  I received the invite.  However, when I attempt to login to your website, I encounter an error message.

  

  Please revise the credentials and send it again.

  Best regards,
  Ariel H.

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  Anton Andersen

  • April 26, 2024 15:27

  Hi thanks for reply, I just sent new password

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  Ariel H.

  • April 26, 2024 16:03

  Hi Anton,

  Thank you for the update.

  Unfortunately, the new credentials also don't work.

  Could you please install the "Temporary Login Without Password" plugin and share the link with us instead? Kindly grant access for 72 hours. 
  You can find the plugin here: https://wordpress.org/plugins/temporary-login-without-password/. 

  Once the issue is resolved, feel free to delete the plugin.

  Please send the link to communitysupport@brizy.io

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 29, 2024 09:02

  Hi Anton,

  Thank you for your cooperation.

  We have inspected your site however, we were unable to disable the following plugins, which could potentially be causing a conflict:

  1. Smush Pro
  2. Cloudflare
  3. GridPane Redis Object Cache
  4. Redis Object Cache

  We kindly request that you temporarily disable these plugins to see if it makes any difference.

  Additionally, we recommend raising the current PHP memory limit for this website from 256M to 512M or higher for best results.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Anton Andersen

  • April 29, 2024 11:14

  Hi Ariel,

   

  Thanks for suggestions. I disabled all the plugins you said and raised php memory limit but it's still not owkring. However is has been working all the time on other subsites on the network with all plugins enabled so I know this is not the reason. Can you look into it again? Thanks

  Best,
  Anton

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  Ariel H.

  • April 29, 2024 11:53

  Hi Anton,

  Thank you for the update.

  I will need to escalate this issue to our next level of support.  I have created a private ticket for this specific issue. If needed, they may request your Network Admin credentials.

  You should receive a response from them as soon as possible.

  Best regards,
  Ariel H.

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