Server Sync not working

Tomas Vrtal

• April 23, 2024 07:35
• Edited

Good day, I am struggling with a server synchronization issue. It's becoming quite frustrating, as I am working on an important project and the client is starting to get dissatisfied. I downloaded a .zip file and placed it in a folder on the server. However, the files in the folder seem different than usual. Is there a different procedure now for uploading files to the server? Thank you for the information.

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  Ariel H.

  • April 23, 2024 10:28

  Hi Tomas,

  Thank you for getting in touch with us.

  The procedure should be fairly simple. Once you have finished downloading the project file, you can access the file manager in your hosting provider and easily drag and drop the file into the root directory of your site or into a subdirectory as shown on this screencast: https://youtu.be/ARLI6cgpeUM

  Once the project file is uploaded, make sure to extract it and select the appropriate path where the files will be extracted.

  If you have any further questions or need additional assistance, please let us know.

  Best regards,
  Ariel H.

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  Tomas Vrtal

  • April 23, 2024 12:42

  Hello, I'm afraid I have a problem with my project. When I perform a server sync and upload the project folder to the server as instructed, I get the message "Oops! An Error Occurred. The server returned a '500 Internal Server Error'." I tried uploading a different project, and that one worked without any problems. Please, I need your help as this is urgent. Thank you.

  Here is URL to my project: (PV-AUTO) - https://pvauto.brizy.site

  

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  Ariel H.

  • April 23, 2024 12:57

  Hi Tomas,

  Thank you for the update.

  To further investigate the issue, could you please provide us with temporary access to your FTP credentials? This will allow us to conduct a more thorough investigation. Please send your FTP details to communitysupport@brizy.io, and include the reference number 18492995127442 in the subject line.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Tomas Vrtal

  • April 23, 2024 14:01

  I have sent my information to the following email: communitysupport@brizy.io. Thank you for your assistance.

  Best regards,

  Tomas

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  Ariel H.

  • April 23, 2024 14:46

  Hi Tomas,

  Thank you for your cooperation.

  Please give us some time to further investigate the issue.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 24, 2024 08:35

  Hi Tomas,

  Thank you for your patience.

  Please grant us permission to upload new folders once we have resolved the issue. We are currently conducting tests on a private testing server to replicate the problem. Once we have identified the issue, we will upload the new folder to your website.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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