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Esta página necesita una actualización. Probablemente hayas actualizado esta página (u otra página) en una pestaña o navegador diferente.

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4 comments

  • KC George

    Hi Paula,

    This error implies that another piece of software in your WordPress Dashboard or on your hosting server interferes with Brizy editing. We need access to your WordPress Dashboard to help troubleshoot this error. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Please let us know  in this forum when you send us the email.

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  • Paula Powell

    Ya he enviado el correo electrónico

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  • KC George

    Hi Paula,

    We are investigating the cause of the error on your website. In the meantime, can you help with one thing?

    Your website currently uses MariaDB version 5.5.68. You can see this in your WordPress Dashboard under Tools - Site Health - Info tab - Database accordion. Kindly see this screenshot https://jmp.sh/TY62doZU

    As per a notification in your WordPress Dashboard under Tools - Site Health - Status tab, "for optimal performance and security reasons, you should consider running MariaDB version 10.4 or higher". Kindly see this screenshot https://jmp.sh/ZBKJax2k

    The latest version of MariaDB is 11.5. Please request your hosting company to upgrade MariaDB to 10.4 or higher.

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  • KC George

    Hi Paula,

    We need more information from you to investigate this issue. I am creating a private ticket for you. Kindly look for an email from support@brizy.io in your inbox. We will carry forward this discussion by email   

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