PLEASE make Brizy's knowledge base also available in WRITTEN format (NOT just videos!)

Jenna C

• April 21, 2024 23:06
• Edited

Can you PLEASE PLEASE PLEASE make your knowledge base available in written formats? (Or are they already available? If so, where do I access them?)

I'm referring to things like this: https://support.brizy.io/hc/en-us/articles/360043780612-Global-typography

This is horrible for accessibility as many people do NOT LIKE/cannot handle videos. It is so horrible to always have to go to the video in YT, turn CCs on and only THEN (maybe) be able to (clumsily) search for what you're looking for. (Also sometimes transcriptions aren't available for videos/on YT.)

Is there any solution available to this already??

TY (and sorry for the slight rant. I just seriously can't handle video-only content).

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  Ariel H.

  • April 22, 2024 10:54

  Hi Jenna,

  Thank you for reaching out to us.

  I apologize for the inconvenience caused by the video-only content in our knowledge base. I have already submitted your request for written formats to our internal list of future improvements. 

  Best regards,
  Ariel H.

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  Jenna C

  • April 22, 2024 20:57

  Thank you, Ariel. Yes, I hope this will be added/adjusted very soon. It's a little lax/unkind from Brizy's side that this is missing right now for accessibility of different people's abilities/issues, etc.

  I'd love it if you could keep me posted on this thread as to improvements for this! 

  Thanks again. 🙏

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