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URL doesn't work

Serena Rossetti

Dears, 

I have created a botton to make users go to thank you page. 

Whatever mail I write, the system say: tha mail wasn't send. 

How can I do?

Thank you in advance

 

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Comments

12 comments

Date Votes
  • KC George

    Hi Serena,

    I tested the form on your page. Redirect to the 'Thank you' page appears working well. Kindly see my test at https://jmp.sh/3NexwhRW

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  • Serena Rossetti

    Dear George,

    sorry but it doesn't still work. How can I do?

    Thanks a lot!
    Serena 

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  • KC George

    Hi Serena,

    Can you kindly get back to us with these details?

    • What is the website's URL where you are experiencing this problem? 
    • If the issue is on a specific page, kindly share the page URL
    • Did you see the screen capture that I mentioned in my previous comment? If not, kindly see my test at https://jmp.sh/3NexwhRW Are you referring to this form?
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  • Serena Rossetti

    Ciao George, 

    il problema è sempre lo stesso: con il tasto finale di contatto 'mettiti in contattato' non riesco a reindirizzare alla thank you page. Mi riferisco sempre al modulo di cui parlavamo già l'altro giorno. Penso ci sia un bug. Fammi sapere, grazie mille

    Serena 

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  • KC George

    Hi Serena,

    I tested the form again today. Kindly see my test at https://jmp.sh/kmG8ek96 The form redirects to https://www.workipity.it/workipity-thank-you-page

    When you fill up the form, what happens? Can you kindly make a screen recording to demonstrate the issue you are facing? You could use a service like http://loom.com/ to record your screen.

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  • Serena Rossetti

    Dear George, 

    this is what I see when I fill in with my mail: 

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  • KC George

    Hi Serena,

    Can you fill up the form on your mobile or using a different computer and check if the the form works and redirects to the Thank you page?

    If you have installed any of these software on your computer, it can interfere with email sending. 

    • An antivirus software like AVG, McAfee, Avira
    • Malware protection software like Malwarebytes
    • Ad blocker Browser extensions
    • A firewall
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  • Serena Rossetti

    Dear,
    My colleague and I are trying both from pc and mobile and we have the some issue. How can we do?

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  • KC George
    • Edited

    Hi Serena,

    Leads from your tests are being captured under the 'Leads' section of your project thumbnail in your Brizy Cloud Dashboard. 

    Kindly schedule a Zoom call if you want us to take a look at your computer to check why the form gives an error message at your end. We will attempt to troubleshoot this issue on your computer during the call.

    Kindly suggest a suitable time for the Zoom call to investigate this error on your computer.

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  • Serena Rossetti

    Dear George, 

    we are available on Monday 6 or on Tuesday 7 from 6 p.m. Italian hour. Sounds good for you?

    Thank you a lot,

    Serena 

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  • KC George

    Hi Serena,

    Yes; 6:00 PM Italian time on 07, Tuesday looks good for me. In India, it will be 9:30 PM for me. An hour prior to the call, I will send you the Zoom link.

    If you like to text me using Messenger to coordinate the meting, kindly use this link https://www.facebook.com/karamchand.george

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  • KC George

    Hi Serena,

    We have deployed a new version of the Brizy form. Can you test the form at https://www.workipity.it/ and let us know if it works without errors?

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