Brizy Cloud Sync - Only homepage recognized - cannot access other pages

David Hurley

• April 18, 2024 18:03

Hi guys,

Another bug in the system it seems.

I relaunched an older site with the new cloud sync version after confirming it worked with Mallornfinancial.com.

The homepage shows up and all the inner pages are getting 404 errors.

It is happening on all devices, incognito, and different networks. Here is a video:

https://nimb.ws/uCPNmpW

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  David Hurley

  • April 18, 2024 18:05

  I've also disconnected and redownloaded again to see if maybe the file was corrupt.

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  Ariel H.

  • April 19, 2024 09:12

  Hi David,

  Thank you for reaching out to us.

  To allow a more thorough investigation of this issue, could you please provide us with temporary FTP access? Kindly send the details to communitysupport@brizy.io, and include the reference number 18408946815122 in your email subject line.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 22, 2024 12:20

  Hi David,

  Thank you for your cooperation.

  I have taken the necessary steps to escalate this issue to our senior support team for further investigation. They will address your concern and provide a response in a separate private ticket as soon as possible.

  If you have any additional questions or need further assistance, please feel free to let us know.

  Best regards,
  Ariel H.

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  David Hurley

  • April 26, 2024 14:26

  I've given feedback and found the fix for this issue, and likely many other sync issues. Please review other threads and consider implementing.

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