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7 comments

  • Ariel H.

    Hi Franklin,

    Thank you for reaching out to us.

    The issue appears to be originating from a conflict. Have you tried isolating this issue by temporarily disabling all other plugins besides Brizy and Brizy Pro and see if you can reproduce the issue? If you haven't tried this yet, please do so and let us know how it goes.

    If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/18332792555538
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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  • Franklin Bu

    Thank you for your response.

    I disabled all other plugins, but the issue persists. I will send an email now.

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  • Ariel H.

    Hi Franklin,

    Thank you for your cooperation.

    I tried to reproduce the issue however, it doesn't occur at my end.
    This is demonstrated on this screencast: https://youtu.be/xUPR4H6wjO0

    Please try the following steps to see if they help:

    • Clear your browser cache, or try editing your pages in incognito mode, or consider using another browser.
    • If you have antivirus software installed with a web-shield option, kindly deactivate/disable the antivirus.
    • If you have an Ad Blocker browser extension installed, kindly disable the extension to check if it helps.
    • If your computer has a Malware protection app like MalwareBytes or any other security software, temporarily disable it and check if you can reproduce the issue.

    Please try these steps and let me know how it goes.

    Best regards,
    Ariel H.

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  • Franklin Bu

    Hi Ariel,

     

    In the demonstration you provided, it shows the various created pages being loaded with the Brizy editor and ended with creating a test page and making edits to said page. I don’t have any issues performing any of the demonstrated tasks.

     

    The issue I have is making edits to some elements on the “homepage” page – With all other pages, I haven’t run into the error.

     

    Here is a demonstration that I recorded showing me making edits to different elements on the homepage with the first edit successfully saving and the second edit ending in failure.

     

    https://youtu.be/4pZGTyuYmM4

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  • Franklin Bu

    Hi Ariel,

    After further troubleshooting the issue, I managed to figure out the culprit. One of the sections was imported from a cloud-saved block from a different site also using Brizy - to copy the layout. I deleted that section and rebuilt it from scratch, and there are no longer any errors.

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  • Paula Powell

    Hola Franklin

    Tengo el mismo problema que tenías tu. Cómo lograste descubrir cual fue la sección importada desde un bloque guardado en la nube de un sitio diferente?

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  • Ariel H.

    Hi Paula,

    We have observed that this issue is unique to every website. Please follow the basic troubleshooting steps I mentioned above. If the issue persists, kindly provide us with temporary access to your WP Admin page so that we can further investigate the issue.

    If this issue only occurs on specific pages, please provide us with the names of the pages or their URLs.

    I look forward to your response.

    Best regards,
    Ariel H.

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