Skip to main content

Wrong invoice

Annoeska Banen

Hello,

I received an invoice for Brizy Wordpress Personal PRO and it went automatically from my bank account. However, I upgraded my PRO Personal to a PRO freelancer last year. So I should actually get an invoice from this. I have already reversed the payment to my account. Can you send me the correct invoice? Besides I wanted to use the welcome back discount code, as I tried to cancel  my subscription but then I saw a 50% discount code for a welcome back discount subscription, could you please add this discount code to the invoice.


Payment Reference: 48674380-74110325

 

Thank you in advance.

 

Kind regards,

Annoeska

0

Comments

7 comments

Date Votes
  • KC George

    Hi Annoeskam,

    We apologize for the inconvenience. You were earlier subscribed to Personal WP legacy plan. This plan was cancelled on September 01, 2023. Renewing this subscription was an error and this payment has been refunded to your payment method.

    You are currently subscribed to the Freelancer WP plan, and this plan was purchased with a discount of 25% https://jmp.sh/UzAIhpl1 The 50% welcome back discount code is offered to those who cancel a plan. You can avail this discount if you cancel the current plan and resubscribe.

    To view or download your invoices, kindly sign into brizy.io account at https://www.brizy.io/account/login. Select the 'Billing' option under the 'Account' menu. In the Stripe page that opens up, scroll down to the bottom to see your 'Invoice History'. Click on the date of an invoice to view or download it.

    0
  • Annoeska Banen

    Hi KC George,

    I haven't received the refund yet. Despite that it have been a lot of days ago.

    I have connected Paypal as payment method. However I got a message from Paypall that I still have to pay 59,29. I cannot see on the bank account that you have paid the refund to my bank account. 

    This was my order number: #48674380-74110325

    0
  • Annoeska Banen

    Also little bit extra information, the refund reference number is: Refund Reference: 48674380-74110325

     

    I received on April the 17th a message that the refund has been processed (and it will take 1-5 days).

    However, I have never received the amount on my bank account.
    Could you please see if this payment has been done, because I don't have it. 

     

    See also:

    0
  • KC George

    Hi Annoeska,

    We apologize for the delay in getting back to you. Due to the Easter holidays, the members of our team who were able to verify the transactions were away for a few days.

    As per our records, we have refunded your payment € 59.29 on April 12, 2024. Kindly have a look at the transaction record at https://jmp.sh/7B2f52ZR. Please check your PayPal transactions on April 12, 2024.

    Kindly also request PayPal to see if they could trace this transaction for you.

    0
  • Annoeska Banen

    Hello, Yes I see in the screenshot the refund. However, it is not received by Paypal.

    The last time I also received a 'confirmation' of the refund, but it never was transferred to my bank account. This time, it appears that it is the same. I believe something goes wrong with refunding to Paypal. I suggest to transfer the refund to my own bank account, instead of Paypall. Is that an idea?

     

    0
  • Annoeska Banen

    I have contacted Paypal and there is no refund or transaction found on or around April 12. The refund, which you sent me on the screenshot, is never succeeded and the amount of 59,29 is never transferred to Paypal. Acoording to Paypal my account was blocked during that time, because I owed them the amount of 59,29. Could you please check if the payment of 59,29 has even succeeded and was transferred. 

    Then there are two options, you can transfer the refund to my own personal bank account or you can try again via Paypal, because my account is now working.

    0
  • KC George

    Hi Annoeska,

    Our payment processor Paddle handles our payment and refund transactions. Kindly write to Paddle at help@paddle.com with a cc to support@brizy.io. Please inform them that your PayPal account was blocked on April 12, 2024, the day the refund was attempted. Hence you could not receive the refund. Kindly request them to reprocess the refund. Please include this Paddle screenshot https://jmp.sh/7B2f52ZR in your email.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

Ask a Question