Edit pages all blank after adding code to global footer
Hi there, me again!
Thank you a million for all of the help you've given me so far. I REALLY messed something up and I need help.
I was trying to add code via "embed" to get a trust logo on my page. I did so in the footer, which was global, and after doing so the edit page just turned white. I unfortunately hit "update", and couldn't undo it... so now any page I go to and hit "edit", it just shows me a blank white space. So I don't know how to get the code back out of the footer to fix it. Please advise =(
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Hi Julie,
Thank you for reaching out to us.
While we strive to provide the best support possible, we cannot guarantee that an embedded code will work seamlessly on a Brizy page, as it may introduce conflicts similar to the one you are currently facing.
To assist you in resolving this issue, we kindly request temporary access to your WP Admin page. This will allow us to take a closer look into this issue and possibly offer a solution. I Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.
Community Post link: https://support.brizy.io/hc/en-us/community/posts/18142424588946
WordPress Admin URL:
Username:
Password:Please make a full backup of your site as a precaution.
Best regards,
Ariel H.0 -
Hi Julie,
Thank you for your cooperation.
We tried to log in using the credentials you provided, but it didn't work.
Please review these details and send us the correct credentials so we can inspect your site.
Kind regards,
Ariel H.0 -
Hi Julie,
Thank you for the update.
Unfortunately, Namecheap requires a verification code.
You can follow the steps in this article to create temporary access to your account and send us the link. You can set the access to expire in 5 days, giving us enough time to look into this issue.
https://www.wpbeginner.com/plugins/how-to-create-temporary-login-for-wordpress-no-passwords/
I am looking forward to your response.
Best regards,
Ariel H.0 -
Hi Julie,
Thank you for your cooperation.
We have manually disabled the display conditions in the footer so it won't display on your pages. As a result, you should now be able to edit and make changes to your pages. You may need to rebuild the global footer and avoid using the custom code.
If you have any further questions, please let us know.Best regards,
Ariel H.0
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