Brizy editing loading problems

Chinthaka Paragoda Vithanage

• April 04, 2024 07:32

Hi,

Brizy is stuck at loading like I´ve seen with few other posters. I switched themes and deactivated plugins except WooCommerce, which for some reason is not possible to deactivate but the problem persists. No other back end changes were done in the control panel either.

The website is still functional and I only found this out when trying to add a notice bar to the homepage. Editing with Brizy was also working fine until recently and there were no changes made to the site apart from plugin updates since then.

Hoping for a quick reply.

Cheers,

Chinthaka

 

 

 

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  Ariel H.

  • April 04, 2024 10:15

  Hi Chinthaka,

  Thank you for contacting us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post https://support.brizy.io/hc/en-us/community/posts/18097893925906
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Chinthaka Paragoda Vithanage

  • April 04, 2024 20:20

  Hi Ariel,

  I mailed you the necessary information.

  Cheers,

  Chinthaka

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  Ariel H.

  • April 05, 2024 10:29

  Hi Chinthaka,

  Thank you for your cooperation.

  Upon checking, it appears that the issue is caused by the JetPack Boost plugin. When the plugin is disabled, the issue no longer occurs. This is demonstrated on this screencast: https://youtu.be/ZewTcXvc8V8

  I have re-enabled the plugin so that you can test it on your end. Unfortunately, there are no options available in the settings to configure it.

  I recommend reporting this issue to the developers of the JetPack Boost plugin so that they can be made aware of the issue and possibly offer a solution. Alternatively, you may consider finding another plugin that provides similar functionality.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Chinthaka Paragoda Vithanage

  • April 09, 2024 07:16

  Hi Ariel,

   

  Thank you very much for your reply and the diagnosis. Can you recommend another plugin/s to replace Jetpack Boost that would work smoothly with Brizy?

   

  Cheers,

  Chinthaka 

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  Ariel H.

  • April 09, 2024 08:22

  Hi Chinthaka,

  Thank you for the update.

  A good alternative would be to Autoptimize - https://wordpress.org/plugins/autoptimize/

  I hope this helps.

  Best regards,
  Ariel H.

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  Chinthaka Paragoda Vithanage

  • April 09, 2024 16:52

  Hi Ariel,

  Thank you very much for the suggestion.

  Cheers,

  Chinthaka

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