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6 comments

  • Ariel H.

    Hi Tatsiana,

    Thank you for reaching out to us.

    If you are on a standard page, please try searching for it instead.

    Typically, this will only show if you are working on a dynamic template.

    Please give this a try and let me know how it goes.

    Best regards,
    Ariel H.

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  • Tatsiana Greenberg

    I have dont this and there is nothing there.

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  • KC George

    Hi Tatsiana,

    Can you deactivate and delete Brizy Pro, reinstall it and check if the issue gets resolved? Kindly download the latest version of Brizy Pro from your brizy.io account

        Please ensure that you have these versions of Brizy and Brizy Pro

     

    If none of the above helps, kindly get back to us. We will need access to your WordPress Dashboard to offer further help.  

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  • Tatsiana Greenberg

    I am pretty sure I already done that, and both of the plugins are up to date. But I just went ahead and removed it, downloaded it from your site and installed it and it is still the same thing. I also deleted and reinstalled free brizy plugin as well. And still the same. I am not sure why, I have other sites and it is all working fine. Just this one. 

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  • Ariel H.

    Hi Tatsiana,

    Thank you for keeping in touch.

    This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/15534397455890
    WordPress Admin URL:
    Username:
    Password:
    Name or URL of the affected page/template:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi,

    Thank you for your cooperation.

    Unfortunately, I am unable to identify the cause of this issue. I have created a private ticket and escalated the matter to our senior support for further investigation. Please allow us some time to examine this issue. 

    Best regards,
    Ariel H.

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