errors updating site

Lobsterbird Yi

• March 28, 2024 19:50

hello,

i am experiencing two issues that seem related, as they both started at the same time.

1. i cannot update my Home page in Wordpress. i am trying to update the site preview description, which i just did a couple days ago without issue. however, when i do it now, i get an error message that says "updating failed."

2. when i edit the Home page in Brizy, and then click "update," the wheel spins for a long time and then i get two error messages:

1/could not publish or save page

2/page needs a refresh

when i click "refresh" my edits seem to have saved.

however, there's obviously something wrong because it takes a long time for the refresh error to pop up.

and the changes i make directly in Wordpress never save.

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• 

  Ariel H.

  • March 29, 2024 04:14

  Hi,

  Thank you for contacting us.

  Have you already tried to isolate this issue by disabling all other plugins besides Brizy and Brizy Pro to check if this is coming from a conflict? Did you also try using another theme?

  If you've already done these steps, could you kindly give us temporary access to your WP Admin details? This will allow us to further check the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17976735413010
  WordPress Admin URL:
  Username:
  Password:

  Please also provide the steps you have taken to replicate the issue.

  As a precaution, please make a full backup of your site.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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