Sync Cloud Library

Andrew Rowles

• March 26, 2024 16:30

Hello

Trying to sync library with the cloud from wordpress, but keep getting error saying 'incorrect username or password'

Everything is updated.

Am I doing something wrong or has this facility been withdrwan?

Andrew Rowles

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  Ariel H.

  • March 27, 2024 08:27

  Hi Andrew,

  Thank you for reaching out to us.

  Could you please try clearing your browser cache or using a different browser to see if this resolves the issue?

  If this doesn't help, please try to reset your password directly from https://www.brizy.io/account/login. Click on "Retrieve", enter your email address, and then click on the "Reset Password" button.

  Please give this a try and let me know the outcome.

  Best regards,
  Ariel H.

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  Andrew Rowles

  • March 27, 2024 10:14

  Hello

  Thanks for the reply

  Tried 5 different browsers, clearing cache etc, reset my password but still get 'incorrect username/password'.

  Even tried signing up and get 'something went wrong'

  Regards

  Andrew

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  Ariel H.

  • March 27, 2024 11:02

  Hi Andrew,

  My apologies for the inconvenience.

  We have changed the password for you in the backend. I will send the details in a private ticket.

  Best regards,
  Ariel H.

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  Andrew Rowles

  • March 27, 2024 12:05

  Thanks

  All working now 

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